PC Deployment / IT Desktop Support Technician
About The Position
A large healthcare system in the Cleveland area is hiring IT technicians for a project replacing older PCs and deploying new Windows 11 devices. The position provides onsite desktop and IT support, including diagnosing hardware and software problems, helping users with IT incidents, installing and configuring equipment, and documenting service requests. The posting describes the opportunity as suitable for IT support workers at any experience level and as a potential path for career growth. The role is contract to hire and fully onsite in Cleveland, Ohio, with first-shift work.
Requirements
- Ability to work onsite on first shift in Cleveland, Ohio.
- Ability to perform some or all of the listed IT support duties.
Nice To Haves
- CompTIA certifications are desirable.
Responsibilities
- Diagnose and resolve hardware and software incidents, including Windows and Mac operating systems and a range of software applications.
- Swap out laptops and desktop computers and deploy Windows 11.
- Assist users with logged IT-related incidents.
- Analyze problems, implement temporary or permanent fixes to restore service, and escalate incidents to other support teams when necessary.
- Record, update, and document requests in the IT service desk system.
- Install and configure new IT equipment.
- Resolve incidents and upgrade software and hardware.
- Resolve incidents involving printers, copiers, and scanners.
- Provide efficient and appropriate customer service.
Benefits
- Medical, dental, and vision benefits offered from day one.
- Critical illness, accident, and hospital coverage may be available.
- 401(k) retirement plan with pre-tax and Roth post-tax contribution options may be available.
- Voluntary life and AD&D insurance for employees and dependents may be available.
- Short- and long-term disability coverage may be available.
- Health Spending Account (HSA) may be available.
- Transportation benefits may be available.
- Employee Assistance Program may be available.
- Time off or leave, including PTO, vacation, or sick leave, may be available.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
