Desktop/PC Technician

Arctiq•Brentwood, TN

3d•Onsite

About The Position

Arctiq is hiring an entry-level PC/Desktop Technician for a temporary assignment with one of its clients in Knoxville, Tennessee. The assignment is stated to run from ASAP through December 31. The technician will work onsite daily, following documented scripts and checklists to wipe, image, configure, and verify computers before they are handed off. This is a hands-on, process-driven role that does not require advanced troubleshooting or deep technical knowledge. Training on the tools and procedures will be provided. The role is suitable for a wide range of candidates, including recent graduates, entry-level applicants, and experienced individuals. Reliability is emphasized: the technician is expected to arrive on time, follow procedures without skipping steps, complete work by deadlines, accurately record work, and promptly report issues or unclear instructions. Work is performed onsite and involves repetitive, structured processing of devices. The technician will regularly lift and carry equipment weighing up to 30 pounds and stand or sit for extended periods.

Requirements

A recent degree in a technology-related field, an industry certification, or at least six months of technical experience such as help desk work, an internship, lab work, or retail tech support.
Basic familiarity with Windows and general computer hardware, including ports, drives, and memory.
Ability to read and follow written instructions exactly, step by step.
Comfort using a keyboard, mouse, and simple tracking tools such as spreadsheets or a ticketing system.
Clear, friendly communication with teammates and supervisors.
Ability to work onsite daily in Knoxville, Tennessee.
Reliability and punctuality, with the ability to complete repetitive work at a steady pace and meet deadlines.
Ability to regularly lift and carry equipment up to 30 pounds and stand or sit for extended periods.

Nice To Haves

Exposure to imaging or deployment tools such as SCCM/MECM, Intune/Autopilot, or Ghost.
CompTIA A+ or a similar entry-level certification.
Previous experience in a lab, warehouse, or other repeatable-process environment.

Responsibilities

Reimage desktops and laptops by following step-by-step scripts and written procedures.
Start imaging jobs, monitor their progress, and complete each documented step in order.
Install standard software and apply approved settings listed in the checklist.
Run basic post-build checks to confirm that each machine boots, connects to the network, and opens required applications.
Perform light hardware tasks, such as connecting monitors, keyboards, and docking stations, and swapping a drive or RAM module when instructed.
Label, tag, and log each device, and update the tracking sheet or ticketing system.
Pack, stage, and move finished equipment to the correct location.
Report failed steps or unexpected behavior to a senior technician rather than improvising.
Keep the work area clean and organized.
Arrive on time for scheduled shifts and give early notice of absences.
Follow scripts without skipping steps or taking shortcuts, complete assigned work by deadlines, and maintain a steady pace through repetitive tasks.
Record work accurately, promptly raise issues or unclear instructions, and handle company equipment and data responsibly.