PC TECHNICIAN

Arizona Department of Administration•Tucson, AZ

20h•$40,495 - $56,453

About The Position

The Department of Economic Security (DES), Division of Technology Services (DTS), is seeking an experienced and motivated PC Technician to support and maintain in-house computer systems, desktops, and peripherals through remote and on-site support. The role includes imaging, installation, configuration, connectivity, troubleshooting, repair, maintenance, upgrades, relocation, and asset tracking to ensure optimal system performance. The technician monitors ticket queues, responds to and updates incidents and requests accurately and promptly, maintains technical documentation and knowledge-base materials, and provides end-user assistance. The role supports programs and offices throughout Arizona. Statewide responsibilities may require travel, overtime, and overnight stays. The position is based at 4760 South Park Avenue, Tucson, Arizona. The State of Arizona offers remote-work arrangements as a management option; work, including remote work, must be performed within Arizona unless an exception is authorized in advance. The role requires an associate’s degree plus 1–3 years of desktop-support experience, or equivalent experience. The position also requires successful background and reference checks, E-Verify completion, and obtaining and maintaining a valid Level One fingerprint clearance card. Driving or using a vehicle for State business is an essential function, and applicable driver’s-license, driving-record, training, and insurance requirements apply.

Requirements

Associate’s degree plus 1–3 years of desktop-support experience, or equivalent experience.
Knowledge of networked devices and the operation of servers, PCs, workstations, network interface cards, and network and communications devices.
Knowledge of desktop management, application monitoring and management, physical and software security solutions, virus protection, software distribution, and version control.
Knowledge of current and supported operating systems and applications, including Windows 11, Google, Microsoft Office Professional, O365, and TCP/IP network protocols.
Knowledge of virtual machines and virtual computing.
Knowledge of vendor technologies, in-house-developed applications, and client computing hardware.
Ability to understand the integration of hardware and software components and analyze, evaluate, and solve complex PC-related problems.
Effective interpersonal and communication skills, including communicating with technical and non-technical staff.
Ability to plan, organize, and coordinate complex technical activities.
Ability to analyze hardware and software problems and provide information to resolve them.
Ability to understand personal computer hardware and software.
Ability to continually learn in an evolving environment.
Successfully pass background and reference checks.
Successfully complete E-Verify requirements.
Obtain and maintain a valid Level One fingerprint clearance card meeting DES requirements.
For State-business driving, maintain a current, valid, class-appropriate driver’s license; complete required training and pass required driving-record checks. Maintain an acceptable driving record and, when using a personally owned vehicle for State business, required liability insurance.

Nice To Haves

Two years of experience as an Information Technology Specialist III or equivalent.
MCP or MCSE certification.
Experience with current and supported operating systems, including Windows 11.
Citrix and virtual-environment experience.
A+ certification.

Responsibilities

Image, install, and deploy new or repurposed PC hardware and peripherals agency-wide accurately and promptly.
Manage multiple service requests simultaneously, prioritizing and organizing workload.
Move or relocate equipment for moves, tenant improvements, building issues, and emergencies.
Complete service requests using remote and on-site support, troubleshooting DES computers, devices, and peripherals statewide.
Follow RMA guidelines and take corrective actions within established intervals.
Maintain user computer equipment with current patches and antivirus software; install, configure, and maintain systems and asset-management tracking.
Install security patches and service packs, update operating systems and applications, and re-image systems after user changes or as needed.
Evaluate new hardware and software in test environments and test deployment packages before general release or recommending changes to agency standards.
Maintain and reconcile warehouse inventory; receive and accept computer devices and peripherals into inventory and participate in imaging and deployment.
Maintain and update end-user mobile devices, including smartphones and tablet PCs.
Protect hardware and coach end users on agency security and responsible-use policies.
Prepare and update logical software- and hardware-related PC support documents, using Microsoft Office products and relevant graphics or illustrations.
Monitor ticket queues and update the ticketing system promptly.
Provide end-user support and assistance and work with programs to meet division support needs and initiatives.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.
Optional remote-work arrangements, subject to management discretion.
Long-term disability coverage and voluntary deferred-compensation retirement investment options.