PC Technician

SAIC•MacDill AFB, FL

1d•Onsite

About The Position

SAIC is hiring a PC Technician to support the Special Operation Command Information Technology Enterprise Contract (SITEC) at USSOCOM Headquarters at MacDill AFB in Tampa, Florida. The role provides direct Tier I–II technical support throughout the lifecycle of services, hardware devices, multi-vendor applications, connectivity, and end-user environments. It includes troubleshooting user device, software, connectivity, and access issues, including complex problems, and coordinating with other IT teams and service providers to support IT infrastructure.

Requirements

High school diploma and six years of experience, an associate degree and four years of experience, or a bachelor's degree and two years of experience.
At least one year of previous experience working as a PC Technician or Help Desk technician.
Active TS/SCI security clearance and ability to maintain it.
U.S. citizenship.
DoW 8140 compliance under Work Role Code 411 – Technical Support Specialist, Intermediate level or higher.
Demonstrated ability to communicate exceptionally well orally and in writing.
Positive customer service attitude.

Responsibilities

Troubleshoot and proactively resolve technical issues.
Respond to requests for technical support and provide recommendations for technical support.
Provide technical problem solving for customer support of databases.
Install, configure, and maintain desktop and laptop PCs, mobile devices, and peripherals such as printers.
Install and configure application and operating system software and upgrades.
Troubleshoot and repair hardware and network connectivity issues.
Remove old equipment and migrate data to new machines.
Maintain an inventory of installed software, manage software licensing, and create policies and procedures for upgrades.
Work with hardware and software vendors to verify timely product delivery and ensure new equipment is installed and ready to operate on schedule.
Analyze and make recommendations for hardware and software standardization.
Provide direct Tier I–II technical support, including real-time troubleshooting of end-user hardware, software, connectivity, and access issues.