PC Technician

SAIC•MacDill AFB, FL

1d•Onsite

About The Position

SAIC is hiring a PC Technician to support the Special Operation Command Information Technology Enterprise Contract (SITEC) at USSOCOM Headquarters, MacDill AFB in Tampa, Florida. The SITEC 3 Enterprise Operations and Maintenance task order provides USSOCOM, its component and theater special operations commands, and deployed forces with IT operations and maintenance services. These services include network operations and infrastructure maintenance, end-user and common-device support, configuration and asset management, training, and Install, Move, Add, Change services. The PC Technician provides direct Tier I–II support throughout the lifecycle of services, hardware devices, multi-vendor applications, connectivity, and end-user environments. The role involves real-time troubleshooting of device hardware and software, connectivity, access, and user experience issues, in coordination with other IT teams and service providers. The position is based at SOCOM Headquarters at MacDill AFB. Work may be required after core duty hours of 0600–1800, on holidays, and on weekends. Some positions may require shift work or a non-standard schedule to support the USSOCOM mission.

Requirements

High school diploma and six years of experience, an associate degree and four years of experience, or a bachelor's degree and two years of experience.
At least one year of previous experience working as a PC Technician or Help Desk technician.
Ability to communicate exceptionally well both orally and in writing.
Positive customer service attitude.
Must possess an active TS/SCI security clearance and be able to maintain it.
U.S. citizenship required.
Must be DoW 8140 compliant under Work Role Code 411 – Technical Support Specialist – Intermediate level or higher.

Responsibilities

Troubleshoot and proactively resolve technical issues.
Respond to requests for technical support and provide recommendations for technical support.
Provide technical problem-solving for customer support of databases.
Install, configure, and maintain desktop and laptop PCs, mobile devices, and peripherals such as printers.
Install and configure application and operating system software and upgrades.
Troubleshoot and repair hardware and network connectivity issues.
Remove old equipment and perform data migration to new machines.
Maintain an inventory of installed software, manage software licensing, and create policies and procedures for upgrades.
Work with hardware and software vendors to verify timely product delivery and ensure new equipment is installed and ready to operate on schedule.
Analyze and make recommendations for hardware and software standardization.
Deliver direct Tier I–II technical support to USSOCOM personnel, including real-time troubleshooting of end-user device hardware, software, connectivity, and access issues.
Coordinate with other IT teams and service providers to support operation of the IT infrastructure.