PC Technician

Tohono O'odham Nation•Sells, AZ

1d•$21 - $28•Onsite

About The Position

The PC Technician works under general supervision to investigate and resolve computer users’ software and hardware problems. The role installs, modifies, and repairs personal computer hardware and software systems and provides computer support, technical assistance, and training to system users. Work is normally reviewed upon completion, with occasional spot checks during the process. Major tasks are covered by instructions or procedures, and unusual situations are referred to a supervisor. The position is located in Sells, Arizona.

Requirements

Associate's degree in Computer Science or Information Systems and three years of work experience in computer science, or an equivalent combination of training, education, and work experience demonstrating the ability to perform the duties.
Must possess Comp TIA A+ Certification.
Knowledge of Tohono O'odham culture, customs, and traditions.
Knowledge of computer science and computer programming.
Knowledge of applicable federal, state, and tribal laws, regulations, and requirements.
Skill in system troubleshooting and problem-solving.
Skill in operating word-processing, spreadsheet, and database software programs.
Skill in reviewing and analyzing complex technical manuals or journals.
Skill in providing superior customer service to external and internal customers.
Ability to communicate efficiently and effectively, verbally and in writing.
Ability to exercise independent judgment.
Ability to establish and maintain positive and effective working relationships with employees and the general public.
Ability to maintain privileged confidential information.
Ability to work independently and meet strict timelines.
Ability to travel throughout the internal and external boundaries of the Tohono O'odham Nation.
Ability to work extended hours and various work schedules.
Upon recommendation for hire, must undergo a criminal background check to determine suitability for hire, including a 39-month Motor Vehicle Record.
May be required to possess and maintain a valid driver's license, with no DUIs or major traffic citations within the last three years.
If required, must meet the Tohono O'odham Nation tribal employer's insurance requirements to receive a driver's permit to operate program vehicles.
Depending on department needs, may be required to demonstrate fluency in both the Tohono O'odham language and English as a condition of employment.

Responsibilities

Answer calls, interview users to collect problem information, and guide users through diagnostic procedures to identify the source of errors.
Determine whether problems are caused by hardware, such as modems, printers, cables, or telephones, or by software issues.
Log and track calls in a problem-management database and maintain history records and related documentation.
Prepare standard statistical reports, including help desk incident reports.
Analyze incident reports and recommend ways to reduce help line incident rates.
Install or assist service personnel with installing hardware and peripheral components, including monitors, keyboards, printers, and disk drives.
Load specified software packages, such as operating systems, word-processing programs, and spreadsheet programs.
Enter commands and observe system functions to verify correct system operation.
Instruct users in the use of equipment, software, and manuals, and schedule training courses for staff and end-users as needed.
Repair, troubleshoot, maintain, and monitor networks, internet or intranet sites, email, and other systems.
Survey the market for user-friendly hardware and software products to meet information systems requirements.
Replace defective or inadequate software packages.
Maintain technical knowledge by attending seminars, educational workshops, classes, and conferences; reviewing professional publications; establishing networks; and participating in professional societies.
Perform other job-related duties as assigned and contribute to a team effort.