PC Technician

Banner Engineering•New Hope, MN

17h•$27 - $34•Onsite

About The Position

The PC Technician II provides IT technical support to Banner’s global computer users. The role troubleshoots hardware and software issues; installs and configures desktops, laptops, and terminals; and supports client-based operating systems and productivity software. The position reports to the IT Support Manager. The successful candidate delivers first-tier customer service, manages and documents support requests through the company’s KACE ticketing system, and assists with technology asset inventory, user accounts, security-related tasks, and new employee setup. The role also provides technical support for LAN/WAN technologies and communicates issues and resolutions clearly to customers, teammates, and management. The job is performed in a corporate office environment that is indoors and climate-controlled. Banner describes its workplace as dynamic and collaborative and highlights personal development opportunities, competitive compensation, and benefits.

Requirements

Associate’s degree in Computer Science, Information Systems, or a related field, or 2 years of relevant experience.
General knowledge of networking and telecommunications technologies.
General understanding of PC hardware and Windows operating systems.
General understanding of Microsoft Active Directory.
Ability to communicate technical information easily to non-technical users.
Must be able to lift up to 50 pounds.
Must have a valid driver’s license.
Must be well-organized, efficient, detail-oriented, and able to work independently and as a team member.
Regular attendance is required.

Nice To Haves

Bachelor’s degree in Computer Science, Information Systems, or a related field.
Prior networking or telecommunications experience.
Technical certifications such as A+ or MCP.
One year of customer service experience.

Responsibilities

Provide first-tier customer service for hardware and software issues using the KACE ticket tracking system, and document requests, issues, and resolutions.
Install, maintain, analyze, troubleshoot, and repair PC hardware, including desktops, laptops, terminals, and peripherals such as printers, monitors, mice, and cameras.
Install, configure, maintain, and troubleshoot PC software, including Microsoft Windows, Microsoft Office, Adobe, ShoreTel Call Manager, Lotus Notes, Java client, internet browsers, and VPN.
Assist with maintaining inventory of PCs, printers, other technology assets, and devices.
Assist with user account information, IT security, group policy, patch management, antivirus protection, antispam, and other security-related tasks.
Provide technical support for LAN/WAN technologies, including Ethernet, TCP/IP, DHCP, DNS, and VPN.
Communicate clearly and effectively with customers, team members, and management about issues and resolutions.
Follow corporate policies and standards for acquiring, deploying, maintaining, and using technology; resolve or report non-standard or unauthorized hardware or software use.
Maintain knowledge of current technical advancements, industry trends, and standards.
Assist with new employee setup and onboarding tasks.
Use Banner’s IT support ticketing system to respond to users’ support needs, resolve issues, and manage workload.
Perform other duties as assigned.