Desktop/PC Technician
About The Position
Arctiq is hiring an entry-level PC/Desktop Technician for a temporary assignment with one of its clients in Knoxville, Tennessee. The assignment starts as soon as possible and runs through December 31. The technician will work onsite daily, following documented scripts and checklists to wipe, reimage, configure, and prepare computers for users. This is a hands-on, process-driven role that does not require advanced troubleshooting or deep technical knowledge. Training on the tools and procedures will be provided. The role is suitable for a wide range of candidates, including recent graduates and people with entry-level or more extensive experience. Reliability is essential: the technician must follow procedures consistently, meet deadlines, accurately document work, and promptly report problems or unclear instructions. The work is repetitive and structured, involving a steady flow of devices.
Requirements
- A recent degree in a technology-related field, an industry certification, or at least six months of technical experience, such as help desk work, an internship, lab work, or retail tech support.
- Basic familiarity with Windows and general computer hardware, including ports, drives, and memory.
- Ability to read and follow written instructions exactly, step by step.
- Comfort using a keyboard, mouse, and simple tracking tools such as spreadsheets or a ticketing system.
- Clear, friendly communication with teammates and supervisors.
- Reliability and punctuality, including following procedures consistently, meeting deadlines, documenting work accurately, and promptly raising concerns.
- Ability to work onsite daily in Knoxville, Tennessee.
Nice To Haves
- Exposure to imaging or deployment tools such as SCCM/MECM, Intune/Autopilot, or Ghost.
- CompTIA A+ or a similar entry-level certification.
- Previous experience in a lab, warehouse, or other repeatable-process environment.
Responsibilities
- Reimage desktops and laptops by following step-by-step scripts and written procedures.
- Start imaging jobs, monitor their progress, and complete each step in the documented order.
- Install standard software and apply approved settings as listed in the checklist.
- Run basic post-build checks to confirm that each machine boots, connects to the network, and opens required applications.
- Perform light hardware tasks, such as connecting monitors, keyboards, and docking stations, and swapping a drive or RAM module when instructed.
- Label, tag, and log each device, and update the tracking sheet or ticketing system.
- Pack, stage, and move finished equipment to the appropriate location.
- Report failed steps or unexpected behavior to a senior technician rather than improvising.
- Keep the work area clean and organized.
- Arrive on time for scheduled shifts, provide early notice of absences, and complete assigned work by deadlines at a steady pace.
- Record work accurately, speak up when something goes wrong or is unclear, and handle company equipment and data responsibly.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
