Pc Technician

Arizona Department of Administration•Tucson, AZ

About The Position

The Department of Economic Security (DES), Division of Technology Services, is seeking a PC Technician to support and maintain in-house computer systems, desktops, and peripherals using remote and on-site support. The role includes imaging, installation, configuration, connectivity, troubleshooting, repair, maintenance, upgrades, relocation, and asset tracking to ensure optimal system performance. The technician monitors ticket queues, responds to and updates incidents and requests, maintains technical documentation and the knowledge base, and provides end-user assistance. The position supports DES programs and offices statewide; travel, overtime, and overnight stays may be required. The position is based at 4760 South Park Avenue, Tucson, Arizona. Remote work may be available as a management option, but work must be performed within Arizona unless an exception is authorized in advance. The role requires driving or using a vehicle for State business and requires a valid driver’s license, background and reference checks, E-Verify completion, and a valid Level One fingerprint clearance card meeting DES requirements. An associate’s degree plus 1–3 years of desktop support experience, or equivalent experience, is stated in the posting.

Requirements

Associate’s degree plus 1–3 years of desktop support experience, or equivalent experience.
Knowledge of networked devices, including servers, PCs, workstations, network interface cards, and network and communications devices.
Knowledge of desktop management and application monitoring, physical and software security, virus protection, software distribution, and version control.
Knowledge of current and supported operating systems and applications, including Windows 11, Google, Microsoft Office Professional, O365, and TCP/IP network protocols.
Knowledge of virtual machines and virtual computing, vendor technologies, in-house applications, and client computing hardware.
Ability to analyze hardware and software issues, evaluate information, draw logical conclusions, and solve complex PC-related problems.
Effective interpersonal and communication skills, with the ability to plan, organize, and coordinate technical activities.
Ability to analyze hardware and software problems and provide information to resolve them.
Ability to understand personal computer hardware and software and how they work together.
Ability to communicate with technical and non-technical staff and continually learn in a changing environment.
Possess and retain a current, valid, class-appropriate driver’s license when operating a motor vehicle on State business; meet applicable training, record-check, and driving-record requirements.
Maintain required liability insurance when using a personally owned vehicle for State business.
Successfully pass background and reference checks; employment is contingent on completion of the process and the agency’s ability to reasonably accommodate restrictions.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Obtain and maintain a valid Level One fingerprint clearance card meeting DES requirements.

Nice To Haves

Two years of experience as an Information Technology Specialist III or equivalent.
MCP or MCSE certification.
Experience with currently supported operating systems, including Windows 11.
Citrix and virtual environment experience.
A+ certification.

Responsibilities

Image, install, and deploy new or repurposed PC hardware and peripherals agency-wide.
Manage multiple assigned service requests and competing priorities.
Move or relocate equipment for office moves, tenant improvements, building issues, or emergencies.
Provide remote and on-site troubleshooting support for DES computers, devices, and peripherals throughout Arizona.
Complete corrective actions within applicable RMA guidelines and established intervals.
Maintain computer equipment, including timely installation of patches and antivirus software.
Install, configure, and maintain systems and track assets.
Install security patches and service packs, and update operating systems and applications.
Re-image systems after user changes and when needed.
Evaluate hardware and software in test environments and test deployment packages before release or recommendation.
Maintain and reconcile warehouse inventory; receive computer devices into inventory and participate in imaging and deployment.
Maintain and update end-user mobile devices, including smartphones and Tablet PCs.
Protect hardware and coach end users on agency security and responsible-use policies.
Prepare and update logical hardware- and software-related PC support documents using Microsoft Office products, including locating supporting graphics or illustrations when required.
Monitor the ticket queue and update the ticketing system promptly and accurately.
Work with programs to meet division support needs and initiatives.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.
Option of a full-time or part-time remote work schedule, subject to management approval and discretion.