IT Desktop Support Technician

Amentum•Tullahoma, TN

1d•$28 - $34•Onsite

About The Position

The IT Desktop Support Technician contributes to the implementation, maintenance, and enhancement of IT systems across projects. The role collaborates with local project management to provide technical expertise and ensure IT operations meet project and client requirements. The technician supports IT security policies, resolves service tickets, and helps maintain daily IT infrastructure operations. Responsibilities also include maintaining accurate hardware and software inventories; providing hands-on support for PCs, mobile devices, peripherals, and network infrastructure; and mentoring other IT technicians. The position requires occasional travel to project sites for on-site support, hands-on troubleshooting, and participation in surge efforts. It is an onsite role and requires U.S. citizenship. The role typically requires a high school diploma, vocational training, or equivalent, plus three to five years of experience in an IT-related field, including full-service IT support in a Windows Active Directory environment.

Requirements

High school diploma, vocational training, or equivalent.
Three to five years of experience in an IT-related field, including experience as a full-service IT support team member in a Windows Active Directory environment.
Experience working within an IT support team and contributing to and collaborating in daily support activities.
U.S. citizenship is required.
Excellent communication and collaboration skills.
Analytical and problem-solving skills.
Ability to manage time and prioritize tasks; be organized; coordinate, prioritize, and follow through on multiple tasks simultaneously in a high-pressure environment.
Ability to work independently and as part of a team.
Organizational skills and ability to perform detail-oriented work, with a keen eye for aesthetics.
In-depth knowledge of Active Directory Domain Controllers.
Knowledge of AV/VTC hardware, software, and network connections, including setting up, maintaining, and troubleshooting AV equipment.

Responsibilities

Collaborate with local project management to provide IT support and develop requirements for existing and upcoming projects.
Apply existing project IT security policies and procedures to help meet client requirements; draft policy or procedure changes for review as needed.
Contribute to the daily ticket workflow, including triaging tickets to appropriate queues and technicians in the IT ticketing system.
Resolve assigned and self-assigned tickets in coordination with daily ticketing activities and projects.
Assist with administration of information systems under the direction of the IT Director and IT Manager.
Maintain accurate hardware and software inventories.
Install, configure, and maintain PCs, mobile devices, and peripherals such as printers.
Assist and mentor other IT technicians as needed.
Terminate, test, and troubleshoot voice, video, and data infrastructure.
Contribute to and assist with planning customer surge support efforts.
Travel occasionally to project sites to provide hands-on support as needed.