Desktop Support Engineer / IT

Frier & Levitt • Montville, NJ

1d • Onsite

About The Position

Frier Levitt LLC, a healthcare and life sciences law firm, seeks a full-time Desktop Support Engineer to provide on-site IT support across its Pine Brook, New Jersey, and New York City offices. The role is responsible for the reliability, security, and user experience of employee endpoints across Windows and macOS. It designs, deploys, and supports the desktop platform, including imaging and provisioning, configuration management, device identity and access, application packaging, and escalated break-fix support beyond the Service Desk.

The Desktop Support Engineer manages employee technology onboarding and offboarding, maintains desktop and mobile device infrastructure, and coordinates with the Senior IT Manager to provide IT support. The position is full-time on site, Monday through Friday, 9 a.m. to 5 p.m., with flexibility for urgent issues. The primary location is 84 Bloomfield Avenue, Pine Brook, NJ; the secondary location is One World Trade Center, Suite 45E, New York, NY. Travel between offices may be needed.

This is not a software development or advanced engineering role, and deep programming expertise is not required. It is not a replacement for the MSP, which remains responsible for remote helpdesk, monitoring, and infrastructure management.

Requirements

• 2–4 years of hands-on desktop or end-user support experience; law firm experience is preferred but not required.
• Strong troubleshooting skills for Windows and/or macOS.
• Practical experience with Microsoft 365 tools, including Outlook, Teams, OneDrive, and SharePoint.
• Production experience with Microsoft Intune and/or ConfigMgr (SCCM), including application deployment and compliance.
• Knowledge of Active Directory and Entra ID fundamentals, including OU design, GPO, device join types, groups, and Conditional Access concepts.
• Experience with device identity, including Entra ID/Azure AD join, Hybrid join, Group Policy, and local administrator strategy.
• Knowledge of operating system and third-party patching, feature updates, and driver and firmware hygiene.
• Knowledge of application packaging, deployment rings, and software catalog quality.
• Knowledge of hardware standards for laptops, docks, and peripherals.
• Experience supporting complex desktop, collaboration, and peripheral issues for VIPs and executives.
• Experience with a Document Management Platform.
• Experience with VPN, network connectivity, and user authentication systems.
• Excellent customer service and communication skills.
• Ability to work independently and prioritize multiple requests.
• Ability to travel between the Pine Brook and New York City offices as needed.
• Ability to regularly lift 25 pounds, such as incoming shipments or IT equipment, with or without an accommodation.

Nice To Haves

• CompTIA A+ certification or equivalent.
• Experience with Ninja IT ticketing systems and helpdesk workflows.
• Previous IT support experience in a law firm or professional services environment.
• Familiarity with IT compliance and security best practices.
• Basic knowledge of networking concepts, including DNS, DHCP, and firewall basics.

Responsibilities

• Provide hardware and peripheral support for desktops, laptops, monitors, printers, and VoIP phones.
• Support Microsoft 365 applications and authentication systems.
• Coordinate with the MSP on issues requiring physical or advanced support, under Senior Manager supervision.
• Coordinate with the Senior IT Manager on Entra ID, Hybrid AD, SSO, and device-based Conditional Access changes.
• Evaluate new hardware, operating system versions, and tools; produce pilot results and go/no-go recommendations.
• Provide responsive, professional support to maintain end-user satisfaction.
• Set up hardware, software licenses, and office infrastructure for new employees.
• Configure Microsoft 365 accounts and security access.
• Coordinate secure equipment deprovisioning for departing employees.
• Ensure compliance with firm security requirements and report appropriately to the Senior IT Manager.
• Maintain documentation of user credentials and permissions.
• Maintain desktop and mobile device infrastructure.
• Provide VIP and executive support for complex desktop, collaboration, and peripheral issues.
• Travel between the Pine Brook and New York City offices as needed.

Benefits

• Competitive salary.
• Bonus eligibility.
• Annual evaluation.
• PTO.
• Medical insurance, paid or partially paid by the firm.
• Dental insurance, paid or partially paid by the firm.
• 401(k), upon eligibility to participate.
• Life insurance.
• LTD insurance.
• Voluntary vision insurance.
• Voluntary supplemental life insurance.
• On-site gym facility in Pine Brook, NJ.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed