IT Desktop Support Liaison

Alliance Health System•Aberdeen Township, NJ

2d•$55,000 - $65,000•Onsite

About The Position

The IT Desktop Support Liaison is the hands-on face of IT for employees across Alliance’s nine field locations and headquarters. The role owns the new-hire technology experience, ensuring employees have configured devices, working accounts, and appropriate access on their first day. The Liaison configures and deploys computers, resolves hardware and software issues in person and remotely, and connects site staff with the central IT team. The position provides Tier 1–2 desktop and device support, manages onboarding and offboarding technology tasks, maintains equipment inventory, and supports site technology projects. Regular travel between headquarters and the nine field sites is estimated at 30–40% of working time. The schedule is Monday–Friday, 8:00 AM–5:00 PM ET, with occasional early, late, or weekend work for deployments and urgent issues. Employment is contingent on successful completion of a background check.

Requirements

3–5 years of desktop support, field support, or IT service desk experience in a corporate, multi-site environment.
Hands-on experience imaging, configuring, and deploying Windows 10/11 laptops, MacBooks, and desktops.
Working knowledge of Microsoft 365, Active Directory / Entra ID account administration, and endpoint management tools.
Ability to troubleshoot hardware, software, printers, mobile devices, and basic networking.
Experience with a ticketing system such as ServiceNow, Jira Service Management, or Freshservice.
Strong customer service skills and ability to explain technical issues clearly to non-technical staff.
Self-directed and organized, with the ability to manage priorities across multiple locations with minimal supervision.
Valid driver's license, clean driving record, and reliable transportation.
Ability to lift and carry up to 50 lbs.
High school diploma or equivalent.

Nice To Haves

Associate's or bachelor's degree in Information Technology or a related field.
CompTIA A+, Network+, or Microsoft 365 Certified: Endpoint Administrator Associate certification.
Experience with Intune / Autopilot zero-touch provisioning.
macOS and iOS / Android device support experience.
Experience supporting conference-room AV and VoIP phone systems.
Prior experience running hardware refresh or technology rollout projects.

Responsibilities

Coordinate with HR and hiring managers to prepare devices, accounts, email, and system access before new hires start.
Provide day-one technology orientation covering device setup, MFA enrollment, printing, collaboration tools, and how to request IT help.
Manage offboarding by recovering equipment, wiping and reissuing devices, and confirming access is removed.
Maintain onboarding checklists and improve the new-hire IT experience.
Image, configure, and deploy laptops, desktops, docking stations, monitors, and peripherals according to company standards.
Enroll devices in endpoint management tools and apply security baselines.
Migrate user data, profiles, and settings during hardware refreshes and replacements.
Maintain accurate asset inventory and spare-equipment stock at headquarters and each site.
Provide Tier 1–2 support for desktops, laptops, printers, mobile devices, conference-room AV, and peripherals.
Install, update, and troubleshoot operating systems and business applications.
Diagnose basic LAN and Wi-Fi connectivity issues and escalate to infrastructure teams when needed.
Log, prioritize, update, and close tickets in the service desk system within SLA.
Write and maintain knowledge-base articles and end-user how-to guides.
Visit headquarters and all nine sites regularly to provide in-person support.
Act as an IT point of contact for site managers, gathering needs, reporting recurring issues, and communicating IT changes.
Support site moves, adds and changes, equipment refresh projects, and technology rollouts.
Respond on-site to urgent issues that cannot be resolved remotely.