IT Desktop Support Technician
About The Position
TEKsystems is seeking multiple IT Desktop Support Technicians to support a client’s Desktop Support team in Kalamazoo, Michigan. The role is suitable for candidates with varying levels of IT support experience and may offer a pathway to grow and advance within IT. Previous helpdesk, desktop support, or PC technician experience is preferred, and IT certifications are desirable. This is a first-shift contract-to-hire position that is fully onsite. The technician will diagnose and resolve hardware and software incidents across Windows and Mac operating systems and a range of applications. Duties include replacing and deploying computers, re-imaging machines from Windows 10 to Windows 11, supporting users with IT incidents, documenting requests in the service desk system, installing and configuring equipment, and resolving issues with software, hardware, printers, copiers, and scanners. The role emphasizes issue ownership, timely service restoration, escalation when needed, and a high level of customer service. The listed pay range is $18.00–$23.00 per hour. Medical, dental, and vision benefits are offered from day one. Other benefits may be available subject to eligibility and plan terms. The position is anticipated to close on November 25, 2026.
Requirements
- Previous helpdesk, desktop support, or PC technician experience is preferred.
- IT certifications are desirable.
- Ability to perform the listed IT support duties.
Nice To Haves
- CompTIA certifications.
- Previous helpdesk, desktop support, or PC technician experience.
Responsibilities
- Diagnose and resolve software and hardware incidents, including issues involving Windows and Mac operating systems and various software applications.
- Swap out laptops and desktops and deploy Windows 10/11.
- Re-image machines from Windows 10 to Windows 11.
- Assist users with logged IT-related incidents when called upon.
- Take ownership of issues, analyze problems, implement temporary or permanent fixes to restore service, and escalate incidents to other support teams when necessary.
- Record, update, and document requests in the IT service desk system.
- Install and configure new IT equipment.
- Resolve incidents and upgrade software and hardware.
- Resolve incidents involving printers, copiers, and scanners.
- Provide efficient, appropriate, and high-quality customer service.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions
- Voluntary life and AD&D insurance for the employee and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off or leave, including PTO, vacation, or sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
