Payroll Technology Specialist I

State Employees Credit Union•Albuquerque, NM

About The Position

The Payroll Technology Specialist I provides entry-level administrative and technical support for payroll processing and employee-related technology platforms. The position processes payroll data and forms, maintains supporting documentation and permanent payroll records, assists with system updates, creates and maintains employee workflows, and generates recurring reports. It is responsible for ensuring information is accurate, complete, timely, and appropriately documented. The role works closely with Accounting and Human Resources and provides first-level support to employees and managers on routine payroll, timekeeping, and employee-system questions. The specialist protects confidential payroll, compensation, benefits, and employee information, follows established procedures and applicable requirements, and escalates complex issues when appropriate. Employees are expected to support the Credit Union’s mission and vision and meet its standards of excellence.

Requirements

Education or experience equivalent to a bachelor's degree in Accounting, Business Administration, Human Resources, Information Systems, or a related field.
Two years of progressively responsible administrative experience involving confidential records, data accuracy, payroll support, or business systems.
Relevant professional certification required: some combination of Fundamental Payroll Certification (FPC) or equivalent.
Excellent technical aptitude and demonstrated ability to learn new systems, processes, and methodologies.
Basic knowledge of payroll processing, deductions, and timekeeping practices.
Basic knowledge of payroll taxes, wage and hour requirements, and internal payroll controls.
Working knowledge of Microsoft Excel and Office applications, including the ability to review and reconcile data.
Ability to accurately enter, verify, and maintain employee information across multiple systems.
Strong attention to detail and numerical accuracy, with the ability to identify discrepancies.
Strong organizational and time-management skills and ability to meet recurring deadlines.
Effective written and verbal communication skills and a customer-service orientation.
Ability to follow documented procedures, exercise sound judgment, and protect confidential employee information.
Ability to learn new systems, troubleshoot routine user issues, and escalate complex or technical matters.
Ability to sit for prolonged periods at a desk and work on a computer; some standing, walking, kneeling, stooping, bending, and lifting; ability to lift up to 15 pounds at times and access and navigate Credit Union facilities.
Travel as required.

Responsibilities

Assist with bi-weekly payroll processing by entering, reviewing, and validating payroll data.
Monitor payroll information for accuracy and promptly research or escalate discrepancies.
Review new-hire information in payroll and related systems for completeness and accuracy.
Process employee payroll status changes, including tax updates and direct deposit information.
Review changes to employee name, address, marital status, position, promotion, department, and compensation in applicable systems.
Maintain payroll records, audit trails, supporting documentation, and permanent payroll files in accordance with retention requirements.
Maintain employee payroll deductions and leave information, including insurance premiums, flexible spending accounts, bonuses, retirement contributions, and leave accruals.
Assist with balancing payroll and verifying totals before final processing and ACH submission.
Coordinate with Accounting and Human Resources to maintain accurate employee records across payroll and related systems.
Create, update, test, and maintain Enboarder workflows, including onboarding, employee communications, and other assigned employee-experience processes.
Update and maintain employee, position, compensation, and organizational information in PayFactors.
Update and maintain employee information, organizational content, and assigned communications in Staff Circle.
Review system information for completeness and consistency and help resolve discrepancies between payroll and employee-related technology platforms.
Assist with employee-platform maintenance, including approved configuration and access updates, following authorization, escalation, and approval procedures.
Run, review, and distribute recurring and ad hoc reports, including reports used to calculate or validate incentives, commissions, and bonus earnings.
Maintain documentation for payroll processes, system procedures, workflows, reports, and recurring administrative tasks.
Assist with testing system updates, workflow changes, report modifications, and new technology features before implementation.
Provide first-level support for routine payroll, timekeeping, and employee-system questions, escalating complex issues as appropriate.
Assist with timely final payroll processing for separated employees in accordance with applicable requirements and procedures.
Protect confidential payroll, compensation, benefits, and employee information in accordance with Credit Union policies and applicable regulations.
Understand compliance requirements and attend role-related training, including training on the Bank Secrecy Act, Regulation P, and the Patriot Act.
Perform other duties as assigned.
Follow employee handbook requirements, use safe work practices, adhere to the Drug Free Workplace policy, and comply with company policies and applicable local, state, and federal regulations.