Payroll Technology Specialist I

State Employees Credit Union•Albuquerque, NM

1d•$21 - $27

About The Position

The Payroll Technology Specialist I provides entry-level administrative and technical support for payroll processing and employee-related technology platforms. The role processes payroll data and forms, maintains supporting documentation and permanent payroll records, assists with system updates, creates and maintains employee workflows, and generates recurring reports. It is responsible for ensuring information is accurate, complete, timely, and appropriately documented. Employees are expected to be proactive, results driven, and committed to the Credit Union’s mission and vision, while striving for high standards of excellence and exceeding management’s expectations. The position is non-exempt and reports to the Payroll & Operations Support Supervisor. Travel is required as needed. The role supports payroll and employee systems including Enboarder, PayFactors, and Staff Circle. It works with Accounting and Human Resources, provides first-level support to employees and managers, maintains confidential information, and follows applicable policies, procedures, retention requirements, and regulations. The position also requires compliance training, including training related to the Bank Secrecy Act, Regulation P, and the Patriot Act.

Requirements

Education or experience equivalent to a bachelor’s degree in Accounting, Business Administration, Human Resources, Information Systems, or a related field.
Two years of progressively responsible administrative experience involving confidential records, data accuracy, payroll support, or business systems.
Relevant professional certification required: some combination of Fundamental Payroll Certification (FPC) or equivalent.
Excellent technical aptitude and demonstrated ability to learn new systems, processes, and methodologies.
Basic knowledge of payroll processing, deductions, and timekeeping practices.
Basic knowledge of payroll taxes, wage and hour requirements, and internal payroll controls.
Working knowledge of Microsoft Excel and Office applications, including the ability to review and reconcile data.
Ability to accurately enter, verify, and maintain employee information across multiple systems.
Strong attention to detail and numerical accuracy, with the ability to identify discrepancies.
Strong organizational and time-management skills and ability to meet recurring deadlines.
Effective written and verbal communication skills and a customer-service orientation.
Ability to follow documented procedures, exercise sound judgment, and protect confidential employee information.
Ability to learn new systems, troubleshoot routine user issues, and escalate complex or technical matters.
Ability to travel as required.
Ability to sit for prolonged periods and work at a computer; perform some standing, walking, kneeling, stooping, bending, and lifting; lift up to 15 pounds at times; and access and navigate Credit Union facilities.
Ability to execute the terms and conditions in the Employee Handbook.

Responsibilities

Assist with processing bi-weekly payroll by entering, reviewing, and validating payroll data.
Monitor payroll information for accuracy and promptly research or escalate discrepancies.
Review new-hire information in payroll and related systems for completeness and accuracy.
Process employee payroll status changes, including tax updates and direct deposit information.
Review employee status changes, including name, address, marital status, position, promotion, department, and compensation changes.
Maintain payroll records, audit trails, supporting documentation, and permanent payroll files in accordance with retention requirements.
Maintain employee payroll deductions and leave information, including insurance premiums, flexible spending accounts, bonuses, retirement contributions, and leave accruals.
Assist with balancing payroll and verifying totals before final processing and ACH submission.
Work with Accounting and Human Resources to maintain accurate employee records across payroll and related systems.
Create, update, test, and maintain Enboarder workflows, including onboarding and employee communications.
Update and maintain employee, position, compensation, and organizational information in PayFactors.
Update and maintain employee information, organizational content, and assigned communications in Staff Circle.
Review system information for completeness and consistency and help resolve discrepancies between payroll and employee-related technology platforms.
Assist with approved employee-platform configuration and access updates, following authorization, escalation, and approval procedures.
Run, review, and distribute recurring and ad hoc reports, including reports used to calculate or validate incentives, commissions, and bonus earnings.
Maintain documentation for payroll processes, system procedures, workflows, reports, and recurring administrative tasks.
Assist with testing system updates, workflow changes, report modifications, and new technology features before implementation.
Provide first-level support to employees and managers with routine payroll, timekeeping, and employee-system questions, escalating complex issues when appropriate.
Assist with timely final payroll processing for separated employees in accordance with applicable requirements and procedures.
Protect confidential payroll, compensation, benefits, and employee information in accordance with Credit Union policies and applicable regulations.
Understand compliance requirements and attend relevant training, including training related to the Bank Secrecy Act, Regulation P, and the Patriot Act.
Perform other duties as assigned.
Follow safe work practices, adhere to the Drug Free Workplace policy, and comply with company policies and procedures and local, state, and federal regulations.