HCM Payroll Specialist I

Insperity • Kennesaw, GA

19h

About The Position

The HCM Payroll Specialist I provides customer support and payroll processing support, creating a premium customer experience through timely transitions for new customers and support for existing customers. The role troubleshoots issues, educates clients, builds relationships, and demonstrates the value of Insperity’s services. It focuses on customer service, teamwork, and basic proficiency with the software systems used for client support.

Requirements

• High school diploma or equivalent.
• One to two years of experience in payroll service bureau operations supporting customers.
• Customer service skills in a team environment.
• Ability to communicate tactfully and effectively, verbally and in writing, with all levels of the organization and maintain effective work relationships.
• Ability to manage resources to budget and identify and fulfill staffing needs.
• Broad-based exposure to HR disciplines and understanding of their roles and impact on business, including payroll, benefits, taxation, accounting, employment documentation, and employment and general HR practices.
• Proficiency in designing and delivering concise, clear presentations to a broad audience.
• Proficient use of Microsoft Office programs and demonstrated ability to learn other applications as needed.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Follow customer-centric processes and procedures that support premium service delivery.
• Respond to customer requests in a timely manner.
• Collect new-customer data, reconcile wage detail, and process initial payrolls when required.
• Use internal resources to provide client service, meet deadlines, and keep stakeholders informed about resolution status.
• Maintain schedule flexibility to accommodate client needs.
• Take responsibility and accountability for completing assignments and tasks on time, maintaining high standards of performance.
• Escalate complex client issues and follow them through to resolution, communicating appropriately with all involved parties.
• Adapt effectively to clients with different structures, processes, requirements, and cultures.
• Support processes and procedures that ensure integrity and accountability for SOC-1 compliance.
• Follow scalable processes and procedures that support rapid growth and high quality.

Benefits

• Generous paid time off.
• Medical, dental, and vision benefits.
• Health and wellness support.
• Paid volunteer hours.
• Continuous learning programs, mentorship opportunities, and ongoing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED