HCM Payroll Specialist

Insperity • Madison, TX

1d

About The Position

The HCM Payroll Specialist creates a premium customer experience by onboarding new customers, supporting existing customers, and processing payroll. The position maintains flexibility in its schedule to accommodate customer needs and manages an assigned customer base to ensure services positively impact customers. It also supports team members with customer inquiries and payroll needs, and assists the Tax department during peak periods as needed.

Requirements

• High school diploma required.
• Three to five years of experience in a high-growth payroll service bureau operation onboarding and supporting customers and designing processes and procedures.
• Customer service experience in a team environment.
• Effective written and verbal communication skills.
• Effective problem-solving, decision-making, and conflict-resolution skills.
• Ability to manage resources to budget and identify and fulfill staffing needs.
• Broad exposure to HR disciplines and understanding of their relationship to payroll, benefits, taxation, accounting, employment documentation, and employment and general HR practices.
• Proficiency in designing and delivering concise, clear presentations to a broad audience.
• Demonstrated ability to handle multiple projects and act as a core business unit expert for key company initiatives.
• Ability to facilitate and coordinate testing and information-gathering sessions to obtain useful feedback.
• Proficiency with Microsoft Office programs and ability to learn other application programs as needed.

Nice To Haves

• Bachelor’s degree in Accounting or another related field preferred.

Responsibilities

• Follow customer-centric processes and procedures to deliver premium service.
• Respond promptly to customer requests.
• Collect new-customer data, reconcile wage details, and process initial payrolls on time where required.
• Communicate feedback about payroll system improvements to the Manager.
• Support processes and procedures that ensure integrity and accountability for SOC-1 compliance.
• Follow scalable processes and procedures that support rapid growth while maintaining quality.
• Manage an assigned customer base daily to ensure services positively impact customers.
• Back up other team members on customer inquiries, issues, and payroll support.
• Assist the Tax department as needed to support timely resolution and filing of tax returns during peak periods.

Benefits

• Generous paid time off.
• Medical, dental, and vision benefits.
• Health and wellness support.
• Paid volunteer hours.
• Continuous learning programs, mentorship opportunities, and ongoing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED