HCM Payroll Specialist I

Insperity • Atlanta, GA

2d

About The Position

The HCM Payroll Specialist I creates a premium customer experience by supporting the timely transition of new customers, assisting existing customers, and supporting payroll processing. The role troubleshoots situations, educates clients, develops relationships, and demonstrates the care and expertise that create value in the Insperity relationship. It provides client support with a focus on customer service, teamwork, and basic proficiency in the software system used for client support.

Requirements

• High school diploma or equivalent.
• One to two years of experience in payroll service bureau operations supporting customers.
• Customer service skills in a team environment.
• Ability to communicate tactfully and effectively, verbally and in writing, with all organizational levels and maintain effective working relationships.
• Ability to manage resources to budget and identify and fulfill staffing needs.
• Broad exposure to HR disciplines and understanding of their relationship to payroll, benefits, taxation, accounting, employment documentation, and employment and general HR practices.
• Proficiency in designing and delivering concise, clear presentations to a broad audience.
• Proficiency with Microsoft Office programs and demonstrated ability to learn other application programs as needed.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Follow customer-centric processes and procedures that support premium service delivery.
• Respond promptly to customer requests.
• Collect new-customer data, reconcile wage details, and process initial payrolls promptly when required.
• Use internal resources to provide exceptional client service, meet deadlines, and keep stakeholders informed about resolution status.
• Maintain schedule flexibility to accommodate client needs.
• Take responsibility and accountability for completing assignments and tasks on time, and uphold high standards of performance.
• Escalate complex client issues and follow through to resolution while ensuring appropriate communication with all involved parties.
• Adapt effectively to clients with different structures, processes, requirements, and cultures.
• Support processes and procedures that ensure integrity and accountability for SOC-1 compliance.
• Follow scalable processes and procedures that support rapid growth while maintaining quality.

Benefits

• Generous paid time off.
• Medical, dental, and vision benefits.
• Health and wellness support.
• Paid volunteer hours.
• Continuous learning programs, mentorship opportunities, and ongoing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED