Technology Support Specialist I

Broward County Public Schools • Pembroke Pines, FL

7d • Onsite

About The Position

The Technology Support Specialist I ensures continuous availability of technology assets at the assigned location by providing technical support for District-owned computer hardware, software, networks, and servers. The role focuses on addressing customer concerns and needs and providing issue resolution, training, and guidance. The position collaborates with customers at the assigned location and district-level technology support staff to help maintain an effective, stable, and consistent digital environment.

This is a nonexempt position on a 247/248-day work calendar. Work year and hours are established by the School Board. The listed hourly pay range is $25.93–$39.74; new hires are hired at the minimum of the assigned salary range. The role is based at Charles Flanagan High in Pembroke Pines.

Requirements

• High school diploma or satisfactory completion of an approved GED program, with at least four years of experience supporting computer systems in a digital environment; alternatively, an associate degree from an accredited institution, with at least two years of such experience.
• Basic hardware and software troubleshooting proficiency.
• Knowledge of Windows, Mac, and iOS operating systems.
• Ability to install and maintain software applications.
• Ability to manage and maintain computer network systems, including virtual and local area networks.
• Ability to support enterprise applications for word processing, spreadsheets, databases, presentations, electronic mail, cloud storage, and related applications.
• Effective communication skills.
• Computer skills required for the position.

Nice To Haves

• Bilingual skills.

Responsibilities

• Ensure continuous availability of technology assets at the assigned location.
• Provide technical support for District-owned computer hardware, software, networks, and servers.
• Address customer concerns, needs, and issues, and provide training and guidance.
• Collaborate with customers at the assigned location and district-level technology support staff to support an effective, stable, and consistent digital environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED