Technology Support Specialist

Morgan Lewis • Philadelphia, PA

1d • Onsite

About The Position

Morgan, Lewis & Bockius LLP is seeking an entry-level Technology Support Specialist to support desktop and laptop systems and, primarily, conference rooms, audiovisual systems, video meetings, and other meeting technologies. The specialist provides front-line assistance to help ensure end-user productivity and dependable meeting operations. The role is based in the Philadelphia office and reports to the IT Manager, with a daily schedule of 9:00 a.m. to 5:30 p.m. EST.

The specialist prepares and checks meeting spaces, tests and maintains equipment, assists users and supports live meetings, and works to identify issues before they affect attendees. The role requires a dependable, curious, customer-focused person who can learn new systems, handle time-sensitive requests, document work, and appropriately escalate complex problems while maintaining communication and follow-through. The position may also provide limited general technology support as needed.

Requirements

• High school diploma or equivalent.
• Basic understanding of computers, peripherals, conferencing tools, cables, displays, audio equipment, and common workplace technology.
• Strong interest in audiovisual, conferencing, event, or meeting-support technology.
• Excellent customer-service, communication, and interpersonal skills.
• Dependability and punctuality, including the ability to arrive early for scheduled meetings and complete required room checks.
• Ability to follow procedures and use initiative and sound judgment when unexpected issues arise.
• Ability to manage multiple requests, stay organized, and work effectively in time-sensitive situations.
• Attention to detail and willingness to take ownership of tasks through completion.
• Ability to learn unfamiliar systems through training, documentation, research, and hands-on practice.
• Ability to move and set up common audiovisual equipment and work on-site as required.

Nice To Haves

• Additional technical education, coursework, or practical experience.
• Prior customer-service, help-desk, event-support, classroom-technology, hospitality, or audiovisual experience.
• Familiarity with Microsoft Teams, Zoom, Teams Rooms, cameras, microphones, speakers, displays, or room-control systems.
• Experience in a professional services, legal, corporate, educational, or conference environment.
• Experience documenting work in a ticketing system such as ServiceNow.

Responsibilities

• Prepare conference rooms and meeting spaces for meetings, presentations, video conferences, and firm events.
• Perform routine room checks, equipment testing, and preventive maintenance.
• Provide live, time-sensitive support for meetings involving attorneys, clients, executives, staff, and outside participants.
• Support Microsoft Teams, Zoom, Microsoft Teams Rooms, and other firm-approved conferencing platforms.
• Set up and troubleshoot audiovisual equipment, including cameras, microphones, speakers, displays, projectors, room-control systems, cables, and adapters.
• Respond professionally to technical problems during meetings and troubleshoot under pressure.
• Monitor meeting schedules, prioritize overlapping requests, and coordinate coverage for multiple rooms or events.
• Identify equipment, room, or scheduling issues proactively and take appropriate action.
• Assist users with screen sharing, audio and video settings, presentation connections, guest participation, and basic meeting controls.
• Document incidents and service requests in ServiceNow, including equipment details, troubleshooting steps, outcomes, and follow-up needs.
• Escalate complex issues to senior support staff, vendors, facilities, networking, or other IT teams while retaining ownership of communication and follow-through.
• Maintain inventories of audiovisual equipment, adapters, cables, loaner devices, and room accessories.
• Assist with installation, replacement, testing, and basic configuration of conference-room and multimedia technology.
• Create and update user instructions, room guides, checklists, and internal support documentation.
• Provide limited general technology support when needed, while keeping conference-room and meeting support as the primary focus.
• Perform other related duties as assigned based on operational needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED