Technology Support Specialist

California State University, Northridge•Los Angeles, CA

3d•$5,787 - $8,430•Hybrid

About The Position

Under general supervision, the Technology Support Specialist provides technical assistance, administers endpoint devices, resolves hardware and software issues, and supports cybersecurity compliance. The role troubleshoots network connectivity, maintains technology equipment, collaborates with Central IT, and provides guidance to student assistants. The position is full-time, 40 hours per week, Monday through Friday, and may include evenings and weekends. It is currently hybrid, with four days in the office and one day remote, subject to change based on student or operational needs. This is a regular position with a one-year probationary period. The anticipated hiring range is $5,787–$6,647 per month, depending on qualifications and experience. The classification salary range is $5,787–$8,430 per month.

Requirements

Equivalent to a bachelor's degree in a related field and two years of relevant experience.
Additional experience demonstrating acquired and successfully applied relevant knowledge and abilities may substitute for required education on a year-for-year basis.
An advanced degree in a related field may substitute for required experience on a year-for-year basis.
Strong knowledge of Windows 11 and macOS operating systems, including installation, configuration, maintenance, and troubleshooting.
Proficiency in Microsoft 365 applications and enterprise collaboration tools, including Microsoft Teams, Zoom, and email systems.
Familiarity with Active Directory, Group Policy, SCCM, JAMF, and Windows Server 2022 for endpoint administration and device management.
Knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
Excellent analytical, problem-solving, communication, and customer service skills.
Strong organizational skills, attention to detail, adaptability, ability to prioritize multiple tasks, and ability to collaborate effectively with campus stakeholders.

Responsibilities

Provide technical support for Windows and macOS computers, laptops, mobile devices, printers, peripherals, and common business applications.
Deploy and configure desktops, laptops, iMacs, MacBooks, iPads, printers, and other peripherals using approved endpoint management tools.
Configure and monitor antivirus, endpoint protection, encryption, security updates, and vulnerability remediation controls.
Use approved diagnostic tools to check link status and basic connectivity, including IP configuration, DHCP, DNS, VPN, and Wi-Fi symptoms.
Provide lead work direction, mentoring, training, and oversight of student workers’ daily responsibilities.
Perform other duties as assigned.