Technology Support Specialist

Manchester University • Fort Wayne, IN

15h

About The Position

Manchester University is seeking a Technology Support Specialist to help faculty succeed and enhance student learning through technology. The role partners with faculty by providing support, training, and guidance related to Canvas, instructional technologies, and emerging educational tools. The successful candidate combines technical aptitude with a strong customer-service mindset, takes a proactive approach to problem-solving, works effectively with diverse stakeholders, communicates clearly, and translates technical concepts into practical solutions that support teaching and learning.

The position administers and supports the University's Canvas learning management system and related instructional technology platforms. It provides training, consultation, and technical support to faculty and staff; supports learning technology integrations and related systems; and collaborates with faculty and campus partners to improve teaching effectiveness and student engagement. The specialist also helps evaluate and implement emerging educational technologies, including AI tools, develops faculty training materials and support processes, promotes accessibility and quality standards in digital learning environments, and works with IT staff, vendors, and other stakeholders on instructional technology initiatives.

Requirements

• Bachelor's degree in Educational Technology, Information Technology, Instructional Design, or a related field.
• Minimum of two years of professional experience supporting instructional technology, learning technologies, educational technology systems, or a related area.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Strong technical troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Strong organizational skills, accuracy, and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently and collaboratively in a team-oriented environment.
• Ability to exercise sound judgment by resolving issues independently when appropriate and seeking guidance when additional expertise or clarification is needed.
• Commitment to continuous learning and professional growth.

Nice To Haves

• Professional experience in higher education is preferred.
• Familiarity with Universal Design for Learning (UDL), Quality Matters, WCAG, and accessibility best practices is preferred.
• Experience with learning management systems such as Blackboard and Canvas is strongly preferred.

Responsibilities

• Administer and support the University's Canvas learning management system and related instructional technology platforms.
• Provide training, consultation, and technical support to faculty and staff.
• Support learning technology integrations (LTIs) and related systems.
• Collaborate with faculty and campus partners to enhance teaching effectiveness and student engagement.
• Troubleshoot technology issues and recommend practical, user-focused solutions.
• Assist with the evaluation, implementation, and support of emerging educational technologies, including AI tools that support teaching and learning.
• Develop and improve faculty training materials, resources, and support processes.
• Support accessibility and quality standards in digital learning environments.
• Partner with Information Technology staff, vendors, and other stakeholders to support instructional technology initiatives.

Benefits

• Five weeks of paid time off.
• Tuition remission for eligible employees and dependents.
• Medical coverage through an ICHRA.
• Dental and vision insurance.
• Life and disability insurance options.
• 403(b) retirement plan.
• Paid holidays.
• Employee Assistance Program and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level