Payments Specialist

Vermont Federal Credit Union•South Burlington, VT

1d•Onsite

About The Position

Vermont Federal Credit Union is seeking a Payments Specialist based at its Kennedy Drive Operations Center in South Burlington, Vermont. The role supports ACH, inclearing, wire processing, Real Time/FedNow payments, and other payment-related functions for retail and commercial accounts. The specialist provides quality service in the payment services department and works collaboratively with other credit union departments. The position involves member service, payment processing, research, reconciliation, compliance support, and handling complex payment issues.

Requirements

Three to five years of similar or related experience.
A two-year college degree, specialized certification or licensing, specialized vendor training, or job-specific skills acquired through an apprenticeship program.
Ability to build relationships, solicit cooperation, and resolve first-level conflicts through frequent contact with people inside and/or outside the organization.
Ability to handle confidential discussions with discretion, diplomacy, and tact.
Strong analytical and communication skills.
Proficiency with general office equipment and spreadsheet software.
Resume must be attached to the application; applications without an attached resume are considered incomplete.

Responsibilities

Clear share draft exceptions by reviewing account history and activity and making appropriate return-or-pay decisions.
Assess or reverse fees as necessary and return checks for insufficient funds, closed accounts, stopped payments, and uncollected funds.
Process returned checks.
Reconcile and clear exceptions resulting from ACH file posting; research unposted debit items, make return-or-pay decisions, assess applicable fees, and prepare return ACH files.
Input new ACH originations and maintain existing originations.
Create the retail online banking file and process the HSA file for HR.
Provide compliance and processing support to front-line staff on inclearing, wire processing, and ACH items.
Research complex issues involving share drafts, wires, and ACH items.
Respond to member inquiries about share draft, wire, and ACH transactions that branch staff cannot handle.
Communicate regulatory issues relating to share draft, wire, and ACH processing to help ensure credit union compliance.
Process ACH and share draft disputes and adjustments.
Follow up on wire rejects and wire traces.
Take member call-in wire requests.
Process checks returned to the credit union.
Send letters to overdrawn accounts and provide management with information about overdrafts resulting from returns.
Review returned items for potential fraud or account abuse.
Process Synergent adjustments and input adjustments as necessary.
Post foreign check deposits, foreign exchange deposits, and other items as needed.
Send letters and process stale-dated official check items.
Deliver service aligned with the credit union’s core values.