Payments Specialist

First Federal Bank of Louisiana•Lake Charles, LA

1d•Onsite

About The Position

First Federal Bank of Louisiana is currently seeking a Payments Specialist at our Main Office, located in Downtown Lake Charles, LA. The schedule for this position is Monday-Friday, between the hours of 8:00 AM-6:30 PM (40 hours per week). About Us First Federal Bank of Louisiana is a full-service, locally owned community bank that has helped build the communities we serve for over 75 years. With over one billion dollars in assets and 16 offices currently serving multiple parishes across Southwest and Central Louisiana, we are proud to offer our customers comprehensive retail and commercial products as well as investment services to meet all of their financial needs. Empowering people and places to realize and attain their dreams is what our community-first banking is all about, and that’s what our team strives to do in the communities we serve each and every day. Visit www.ffbla.bank [http://www.ffbla.bank/] to learn more. Member FDIC, Equal Housing Lender. Position Summary Responsible for a wide variety of duties relating to payments that include, but are not limited to development, review, and operation of, same-day payment processing, next-day payments exceptions, treasury management services, and customer support. This position serves as the Bank’s specialized payments support center, addressing complex payment issues that exceed customer service staff’s standard scope of knowledge and provides support and training for the Bank’s payment products. Performs duties to assist and support all functions of the Payments Department.

Requirements

High school diploma or general education degree (GED)
Minimum of four (4) years' experience in a financial institution
Strong knowledge of payments, deposit operations, or related areas
Experience in multiple banking payment types and processes (e.g. ECH, wires, checks, card payments, and real-time payment solutions) strongly preferred

Nice To Haves

Accredited ACH Professional (AAP), National Check Professional (NCP), Accredited Payments Risk Professional (APRP), and/or Accredited Faster Payments Professional (AFPP) preferred

Responsibilities

Provides escalated payment product support to customers; provides direct payment support employees
Processes and balances daily payment exceptions reports
Utilizes technology and numerous programs/applications within the Bank; serves as subject matter expert and supports payment applications
Maintains teller and merchant remote deposit supply inventory to support departmental operations while maintaining cost efficiency
Oversees treasury management services and vendor support for remote deposit, ACH origination, check & ACH positive pay, and business online wires
Assists with ensuring the Bank has necessary controls in place to manage risks associated with all payment rails, including the use of fraud monitoring systems
Assists with audits and procedures pertaining to operational area of expertise
Assists in successful operation of the Bank's payment products and services by following written policies and procedures; stays up to date with rules and regulations impacting payment products and services to ensure compliance
Serves as a member of the Business Continuity/Disaster Recovery Team
Reports and tracks any unresolved issues with 3rd party payment vendors
Compliance training is assigned to all Bank personnel based on their position with the Bank. Employees are required to complete all assigned training timely and in accordance with Bank policy.