Electronic Payments Specialist
About The Position
Stanford Federal Credit Union is seeking a high-energy, compassionate, and collaborative Electronic Payments Specialist to join their team. This role is crucial for improving financial lives by ensuring the timely processing of electronic payment transactions. Stanford FCU is a non-profit, member-owned organization serving employees of Stanford University and innovative Silicon Valley companies, offering generous financial benefits. The company is a $4.5 billion entity with a global reach, recognized as a Bay Area Top Workplace. The Electronic Payments Specialist will be responsible for the accurate and timely processing of various electronic payment methods, including ACH, wire transfers, mobile deposits, checks, and Zelle.
Requirements
- Three to five years of financial services experience or a combination of education and experience.
- Knowledge of regulatory requirements and compliance standards in the financial services industry.
- Strong communication and interpersonal skills, with the ability to collaborate effectively within a team and support or backup other department staff as necessary.
- Effective time management skills with the ability to prioritize tasks and meet deadlines.
Responsibilities
- Process and monitor electronic payment transactions, including ACH, wire transfers, mobile deposits, checks, Zelle, and other electronic payment methods, ensuring accuracy, timeliness, and compliance with regulatory requirements.
- Investigate and resolve any discrepancies or issues related to electronic payment transactions, working closely with internal departments and external vendors to ensure prompt resolution.
- Address member inquiries and provide exceptional customer service regarding payment-related matters.
- Collaborate with external payment processors, networks, and other vendors to ensure smooth processing of electronic payments.
- Assist accounting and other departments with regular reconciliation of electronic payment transactions, ensuring accuracy and completeness.
- Resolve any outages or discrepancies in a timely manner.
- Support internal and external audits of the department, including document provisioning and research.
Benefits
- 100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents
- Employer 401(k) matching up to 5% plus additional annual discretionary contributions
- Education reimbursement up to $5,200/year
- Employee recognition program with cash incentives
- Commuter Toll Benefit $100-$200/month (based on position)
- Wellness Benefits up to $1,200 per year
- Paid Sick Time accrues at two weeks per year
- Paid Vacation Time accrues at three weeks per year
- Paid Federal banking holidays (approximately 11 per year)
- Ongoing training and education, seminars, and conferences
- Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
- Waived fees and deposit bonuses on Stanford FCU accounts
- Flex health/transit plan availability
- Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
