Electronic Payments Specialist

NBT Bank•Utica, NY

2d•$19 - $26•Onsite

About The Position

NBT Electronic Payments Specialist performs complex operational tasks related to processing and verifying wire and ACH transactions. Utilize technical expertise in the areas of wires and ACH to resolve escalated issues, supporting internal and external customer service. Apply advanced knowledge of policy, procedures, regulations, and law to wire and ACH processing ensuring accurate completion and compliance with all regulations and rules. Interpret and complete requests for establishing, maintaining and verifying services that enable customers to originate wire and ACH transactions. This role supports monetary transactions of a high-risk nature, which require significant focus on risk and fraud mitigation protocols. Utilizing developed analytical and problem-solving skills, provide advice to staff and collaborate with peers, and managers to resolve issues and achieve goals. Activities directly impact customer accounts, bank reporting, and real time information. May prepare reports and furnish information to authorized persons within and external to the bank.

Requirements

Associate's degree and 2 years experience required. Or equivalent combination of education and experience.
Ability to follow procedures and interrogate data required
Strong organizational skills required
Good communication skills (written and oral) required
Computer skills required

Nice To Haves

Professional experience preferred
Related experience preferred
Accounting skills preferred

Responsibilities

Process a variety of electronic monetary transactions which may include but are not limited to: entering, approving, reviewing and releasing all incoming and outgoing domestic and foreign wires; establishing ACH Originators on core system and performing ACH transactions as needed; assisting Treasury Department with monitoring of FRB cash balance; and processing currency and coin orders for branch network.
Provide support to internal and/or external customers as well as department teammates, cross train on and provide coverage for other team duties as required.
Maintain proficient knowledge of and demonstrate ongoing compliance with all laws and regulations applicable to wire and ACH processing. Utilize independent judgment in resolving issues and escalate to management or risk areas as necessary. Ensure ongoing adherence to pertinent policies, procedures, and internal controls. Ongoing Focus on risk and fraud mitigation.
Upholds service level standards under normal conditions.
Develop and update procedures in conjunction with the supervisor and assist with employee training and onboarding.
Other duties as assigned

Benefits

Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
Parental Leave: Six weeks of paid leave at 100% of your salary.
Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage: Ensuring your overall health and well-being.
Flexible Spending Accounts: For healthcare and dependent care expenses.
Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary Benefits: Including hospital, accident, and critical illness coverage.
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
Adoption Assistance: Supporting your growing family.
Tuition Reimbursement: Invest in your education and career growth.
Employee Assistance Program (EAP): Access to support and resources.
Pet Insurance: For all your furry friends.
Financial and Banking Services: Various banking services benefits and financial planning assistance.
Paid Sick and Safe Leave: For your health and safety.