Electronic Payments Specialist

Stanford Federal Credit Union•Palo Alto, CA

2d•Hybrid

About The Position

Electronic Payments Specialist Opportunity at Stanford Federal Credit Union! We’re on a mission to improve financial lives! If you’re a high-energy, compassionate, and collaborative individual with a desire to make a difference, we encourage you to consider joining our SFCU team! Members really do come first at Stanford FCU because we’re non-profit and owned by our members. Our members work for Stanford University or some of the most innovative companies in Silicon Valley—and we provide them with the most generous financial benefits in our industry. Stanford FCU is a $4.5 billion company with a global reach of over 95,000 members in 90 countries and growing! Come grow with us and see what it’s like to work for a Bay Area Top Workplace. As our CEO says, “we work hard, and we play hard”, and we need your help to improve even more financial lives! The Electronic Payments Specialist is responsible for ensuring timely processing of electronic payment transactions, including ACH, wire transfers, mobile deposits, checks and other electronic payment methods Please note this position is hybrid on site in Palo Alto, CA

Requirements

Three to five years of financial services experience or a combination of education and experience.
Knowledge of regulatory requirements and compliance standards in the financial services industry.
Strong communication and interpersonal skills, with the ability to collaborate effectively within a team and support or backup other department staff as necessary.
Effective time management skills with the ability to prioritize tasks and meet deadlines.

Responsibilities

Process and monitor electronic payment transactions, including ACH, wire transfers, mobile deposits, checks, Zelle, and other electronic payment methods, ensuring accuracy, timeliness, and compliance with regulatory requirements.
Investigate and resolve any discrepancies or issues related to electronic payment transactions, working closely with internal departments and external vendors to ensure prompt resolution.
Address member inquiries and provide exceptional customer service regarding payment-related matters.
Collaborate with external payment processors, networks, and other vendors to ensure smooth processing of electronic payments
Assist accounting and other departments with regular reconciliation of electronic payment transactions, ensuring accuracy and completeness.
Resolve any outages or discrepancies in a timely manner.
Support internal and external audits of the department, including document provisioning and research

Benefits

100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents
Employer 401(k) matching up to 5% plus additional annual discretionary contributions
Education reimbursement up to $5,200/year
Employee recognition program with cash incentives
Commuter Toll Benefit $100-$200/month (based on position)
Wellness Benefits up to $1,200 per year
Paid Sick Time accrues at two weeks per year
Paid Vacation Time accrues at three weeks per year
Paid Federal banking holidays (approximately 11 per year)
Ongoing training and education, seminars, and conferences
Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
Waived fees and deposit bonuses on Stanford FCU accounts
Flex health/transit plan availability
Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources