Payments Operations Specialist

Jack Henry•Monett, MO

3d•Hybrid

About The Position

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. The Payment Operations Specialist supports daily ACH and payment processing functions by monitoring file transmissions, performing reconciliations, resolving exceptions, and ensuring compliance with operational procedures. The position requires strong analytical and problem-solving skills to identify, research, and resolve payment exceptions, support ACH and Check-related inquiries, manage operational escalations, and assist with onboarding activities. This role serves as a key liaison between customers, financial institution partners, and internal teams, providing operational support, issue resolution, and after-hours coverage to ensure critical payment processes are completed accurately and on time. Success in this role requires attention to detail, the ability to work independently in a fast-paced environment while managing multiple priorities, and a commitment to delivering exceptional service while maintaining the integrity and reliability of payment operations. This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; or Monett, M;. Birmingham, AL; Louisville, KY; Troy, MI; Charlotte, NC. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

Requirements

Minimum of 2 years of experience in the financial industry, or payment operations role.
Must be able to work Monday – Friday (Shift is 2:00PM to 11:00PM CST) The timeframe is based on a traditional 8-hour workday with a 1-hour lunch, but the ending time may vary due to peak processing demands.
Must be able to work an occasional Sunday and/or holiday on a rotating basis.

Nice To Haves

Accredited ACH Professional (AAP).
Good customer service and communication skills.
Analytical skills with ability to problem solve with excellent attention to detail.
Able to type accurately and efficiently.
Able to meet deadlines and handle multiple activities and assignments.
Able to work with confidential materials and maintain confidentiality at all times.
Proficient in Word, Excel, PowerPoint, and e-mail applications.

Responsibilities

Monitor and scheduling of inbound and outbound file transfers and reconcile all related information.
Maintains necessary operating records, checklists, and procedures to ensure accuracy and timely completion of functions.
Ensure compliance to policies and procedures.
Provides support to customers and internal users in a courteous and professional manner.
Assist with ACH research, communication between RDFIs and customers, and use of proper procedures for disputed ACH transactions.
Identify, resolve and/or escalate issues to management for assistance as needed.
Other duties will include training on multiple processes which includes reconciliation of ACH and Check exceptions.
May perform other job duties as assigned.