Payments Specialist

First Federal Bank of Louisiana•Lake Charles, LA

1d•Onsite

About The Position

First Federal Bank of Louisiana is seeking a Payments Specialist at their Main Office in Downtown Lake Charles, LA. This is a full-time position with a schedule of Monday-Friday, between 8:00 AM and 6:30 PM, totaling 40 hours per week. First Federal Bank of Louisiana is a community-focused, full-service bank with over 75 years of history, over one billion dollars in assets, and 16 offices across Southwest and Central Louisiana. They offer comprehensive retail and commercial products and investment services, driven by a mission to empower people and places to achieve their dreams. The Payments Specialist will be responsible for a variety of duties related to payment processing, including development, review, and operation of same-day payment processing, handling next-day payment exceptions, managing treasury management services, and providing customer support. This role acts as the bank's specialized payments support center, addressing complex payment issues beyond the scope of customer service staff and offering support and training for the bank's payment products. The position also performs duties to assist and support all functions within the Payments Department.

Requirements

High school diploma or general education degree (GED).
Minimum of four (4) years' experience in a financial institution.
Strong knowledge of payments, deposit operations, or related areas.
Experience in multiple banking payment types and processes (e.g. ACH, wires, checks, card payments, and real-time payment solutions) strongly preferred.

Nice To Haves

Accredited ACH Professional (AAP), National Check Professional (NCP), Accredited Payments Risk Professional (APRP), and/or Accredited Faster Payments Professional (AFPP) preferred.

Responsibilities

Provides escalated payment product support to customers and direct payment support employees.
Processes and balances daily payment exceptions reports.
Utilizes technology and numerous programs/applications within the Bank; serves as subject matter expert and supports payment applications.
Maintains teller and merchant remote deposit supply inventory to support departmental operations while maintaining cost efficiency.
Oversees treasury management services and vendor support for remote deposit, ACH origination, check & ACH positive pay, and business online wires.
Assists with ensuring the Bank has necessary controls in place to manage risks associated with all payment rails, including the use of fraud monitoring systems.
Assists with audits and procedures pertaining to operational area of expertise.
Assists in the successful operation of the Bank's payment products and services by following written policies and procedures.
Stays up to date with rules and regulations impacting payment products and services to ensure compliance.
Serves as a member of the Business Continuity/Disaster Recovery Team.
Reports and tracks any unresolved issues with 3rd party payment vendors.
Completes all assigned compliance training timely and in accordance with Bank policy.