Payments Specialist I

Towne Family of Companies•Suffolk, VA

6d•Onsite

About The Position

Payments Specialist I will partner closely with branch and department staff to offer exquisite service with the swift handling of one or more of the department payments processing functions, delivered with only the highest ethical standards.

Requirements

Has the ability to work under pressure, meet deadlines and willing to help others
Has excellent organizational skills and attention to detail
Is punctual and dependable
Works well in a team environment
Has excellent communication and customer service skills and is comfortable in interactions on the telephone with members and family members.
Can handle a variety of tasks daily and can learn new processes effectively.
Is proficient with computer skills including MS Windows, Word, Excel and Internet
Efficient typing skills
Understanding of Regulatory requirements related to ACH and Wire Transfers (including OFAC)
Understanding of ACH processing rules for ODFI’s and RDFI’s including return timeframes, notification of change, error resolution and reclamations.

Nice To Haves

Previous banking industry experience with either wire transfer or ACH experience.
Understanding of the ACH Rules and Regulations

Responsibilities

Process incoming and outgoing domestic and international wires promptly, accurately, and according to guidelines maintained in the bank’s Wire Transfer Policy and related procedures.
Process online wires including extensive review of wires for fraud and authenticity.
Handle wire returns, investigations, and research.
Clear false positive OFAC suspect wire transactions and work with branches and members to obtain supporting information when required.
Review ACH origination files received through TowneBank’s various systems, performing extensive reviews for high-risk files using multiple systems to gather pertinent information to determine authenticity, fraud detection and limit control.
Work with management for escalations and approvals along with detailed reporting for ACH Origination anomalies.
Perform research and process all ACH Origination file and item deletions/reversals to ensure NACHA guidelines are followed.
Handle ACH Proof of Authorizations with logging, tracking, and providing by timeframes documented in NACHA rulebook.
Process ACH Automated Returns and Exceptions for chargeback processing, department notification, batch completion and balancing.
Research and process incoming ACH exception items and generation of notification of change entries as required.
Research and return appropriate government ACH deposits for ACH Reclamations and Death Alert notifications according to the ACH rules and US Treasury Green Book.
Handle time sensitive payment fraud cases including investigation, notification internally and with other financial institutions, tracking and completion of affidavits.
Provide feedback to management team on ways to improve back-office processes/procedures related to Payment Processing.
Provide exquisite member and branch support related to wire transfer and ACH processing by phone and email.
Gather & combine all daily files for long term storage retention.
Varying work schedules to cover payments processing deadlines.
Providing exquisite member service to members and family members by phone and email.
Following the bank’s security guidelines daily.
Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
Other duties as assigned.