Payment Operations Specialist I (Hybrid)

Westerra Credit Union•Denver, CO

21h•$20 - $22•Hybrid

About The Position

The Payment Operations Specialist I provides timely and accurate payment operations services to credit union members and internal departments. The role conducts research, verification, and member issue resolution, and supports front-line and back-office staff with card and payment matters. It responds professionally and efficiently to requests from front-line staff while maintaining a high level of service quality and following established operating procedures and credit union policies. The position processes payment-related transactions and files, supports card functions and related systems, handles mail and returned mail, and remains available through a phone queue to assist staff and members. The work is performed in a hybrid arrangement, typically at least two days per week on the Westerra campus and remotely otherwise. Employees must reside in Colorado or relocate there before starting.

Requirements

External candidates: at least 1 year of payment-related activities within a financial institution.
Internal candidates: at least 6 months of experience with Westerra Credit Union.
Excellent written and oral communication skills.
Excellent member and customer service skills.
Basic computer skills.
Ability to work independently and as part of a team.
Ability to learn and demonstrate learning on the job.
Detail-oriented, with strong organizational and time-management skills.
Ability to maintain a high level of confidentiality.
Ability to complete routine tasks accurately and on time while following established procedures under regular supervision.
Ability to exercise basic judgment on routine work and seek guidance for unfamiliar situations.
Ability to organize and prioritize daily tasks to meet service and operational expectations.

Nice To Haves

Experience using Excel, Microsoft Office, VROL, and CO-OP applications.

Responsibilities

Consistently demonstrate the Westerra Way Experience and comply with all policies and regulations.
Complete mail transactions using Remit Plus and Interactive Teller Capture software, following accompanying paperwork; identify members, make account changes, and post transactions accurately.
Review and process Remote Deposit Capture.
Manage Zelle, ACH, and shared branching adjustments, disputes, and research.
Route incoming, outgoing, and interoffice mail and process returned mail.
Conduct member research and assist front-line and back-office staff in resolving member issues.
Process daily ACH, Share Draft In-clearings, wire transfer, and Cash Letter remittance files, including retrieval, balancing, return-item processing, research, and adjustments.
Maintain availability through the phone queue to support staff and member needs.
Serve as a primary resource for card functions, supporting staff inquiries about card transaction processing, products and services, Falcon review, and marketing solutions.
Process and manage service events.
Maintain working knowledge of card-related products and the credit union’s card-processing systems.
Perform projects, special assignments, and other duties as assigned.

Benefits

Three health plans through UMR, with coverage options that include HSA and FSA options.
Two dental plans through Delta Dental.
Basic life and AD&D insurance.
Short-term and long-term disability insurance.
20+ days of paid time off per year.
16 hours of volunteer time off per year.
11+ paid holidays.
401(k) with up to 6% employer match.
Up to 2% off the rate on a new Westerra mortgage for a primary residence, second home, or investment property.
2% off auto, RV, and motorcycle loans.
Up to $5,250 per year in educational reimbursement.
Four weeks of paid parental leave.
Mental health resources, including an Employee Assistance Program.
Individualized learning and development programs.
Annual bonus potential tied to Westerra’s financial performance.