Payment Operations Specialist

Canvas•Lone Tree, CO

7d•Onsite

About The Position

The Payment Operations Specialist is responsible for accurately and promptly processing multiple payment and transaction files, supporting the daily movement of funds for members and the credit union. The role processes exceptions, researches issues, identifies solutions, and provides superior service to internal and external members while building positive member relationships. The specialist works with payment files and transactions, members, other financial institutions, dealerships, the Fraud Team, Accounting, and other credit union departments. The role requires independent judgment, attention to detail, adherence to applicable laws and regulations, and the ability to meet service, quality, production, and deadline expectations. The position is based in a high-volume, fast-paced, dynamic office environment and includes some travel and occasional meetings or events outside regular business hours.

Requirements

High school diploma or GED.
At least 2 years of relevant experience performing payment transfers (ACH, checks, wires, or instant payments) at a financial institution.
Thorough knowledge of Regulation CC and Regulation E, and knowledge of NACHA, state, and federal rules and regulations governing checks, ACH, wires, and instant payments.
Strong verbal and written communication skills for working with peers, other departments and branches, and management.
Strong relationship-building, customer-service, and teamwork skills.
Strong attention to detail and organizational skills.
Ability to work independently and manage multiple priorities under tight deadlines.
Efficient organizational and time-management skills.
Proficiency in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
Ability to maintain confidential information.
Successful completion of a pre-employment background review, including criminal, employment, address, Social Security number, motor vehicle record, sex offender, and global sanctions checks.
Ability to attend meetings and events outside regular business hours.
Ability to perform the physical activities described for the role, including manual dexterity, lifting files, opening filing cabinets, and bending, stooping, or standing as necessary.

Nice To Haves

Two-year college degree.
Payment-transfer experience in a credit union environment.

Responsibilities

Receive, process, and transmit files and payments, including domestic and international wire transfers, share drafts, ACH, and returns.
Respond directly to member inquiries in a timely and professional manner while meeting service level agreements.
Identify suspicious or fraudulent account activity and provide accurate, detailed information to the Fraud Team for investigation.
Coordinate with financial institutions and dealerships regarding payoffs to reduce errors and improve the member experience.
Reconcile department general ledger accounts and resolve outstanding balancing issues, working with Accounting as needed.
Analyze exception files and accounts, make pay/no-pay decisions, and transmit files within established deadlines.
Meet department quality, service, and production standards that support member satisfaction, retention, and expansion.
Complete work accurately and comply with legal and regulatory requirements and credit union policies.
Make independent, sound decisions regarding member accounts with a focus on preventing errors.
Assist with department operations, including balancing, research, and member service.
Identify and recommend process improvements, efficiencies, and automation opportunities.
Provide backup coverage for other departmental tasks and responsibilities when needed.
Collaborate with other credit union areas to identify and resolve outstanding issues.
Comply with Bank Secrecy Act and other compliance requirements.
Follow safety and security guidelines to safeguard member and organizational assets.
Continue learning and apply new skills and software applications.
Maintain regular attendance and punctuality.
Perform other duties as assigned.