Payment Specialist

IEC CORP GROUP•Dallas, TX

18h•$23 - $28

About The Position

International Education Corporation is seeking a Payment Specialist to perform cash collections for institutional loans, private loans, cash payment plans, and past-due balances on inactive student accounts. The role also supports the Collections Supervisor in coordinating collection efforts with institutional loan servicers and third-party collection agencies, while ensuring collection activities comply with applicable regulatory requirements. The Payment Specialist contacts inactive students with past-due balances by phone, email, and letter to obtain payments, performs skip tracing to locate borrowers, and works toward monthly collection goals. The role involves making 80–100 outbound calls daily, maintaining knowledge of system databases and collection rules, assisting with data collection and report preparation, and helping train the Collection Associate.

Requirements

Associate’s degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience.
Strong interpersonal and positive relationship-management skills.
Sensitivity to students and families from diverse socioeconomic backgrounds.
Excellent written and verbal communication skills.
Knowledge of collection rules and regulations, including HEOA regulations, Regulation Z, and Truth in Lending disclosures.
Ability to analyze numbers.
Ability to work with Microsoft Office, specifically Excel spreadsheets and Word.
Good skip-tracing skills.
Good knowledge of system databases.

Responsibilities

Conduct cash collection activities for institutional loans, private loans, cash payment plans, and past-due inactive student accounts.
Contact inactive students with past-due balances by outbound calls, email, and letters to obtain payments.
Make 80–100 outbound calls daily.
Meet or exceed assigned monthly collection goals and complete the number of collection activities established by the supervisor.
Perform skip tracing to locate borrowers.
Assist the Collections Supervisor in coordinating collection efforts between institutional loan servicers and third-party collection agencies.
Assist with data collection and ongoing report preparation as required.
Assist in training the Collection Associate.
Ensure collection activities adhere to regulatory requirements, including applicable HEOA, Regulation Z, Truth in Lending, and Consumer Financial Protection Bureau requirements.