Payment Operations Specialist

Canvas Credit Union•Lone Tree, CO

12h•$24 - $27•Onsite

About The Position

The Payment Operations Specialist is responsible for accurately and promptly processing multiple payment and transaction files, supporting the daily movement of funds for members and the credit union. The role processes exceptions, conducts research, resolves member service issues, and provides superior service to internal and external members while building relationships that exceed expectations. The position works in a high-volume, fast-paced, dynamic office environment and includes some travel. The employee may need to attend meetings and events outside regular business hours. The role routinely uses standard office equipment and involves manual dexterity, lifting files, opening filing cabinets, and bending, stooping, or standing as needed. Applications are accepted through November 18, 2026, by 11:59 PM MST.

Requirements

High school diploma or GED.
At least 2 years of relevant experience performing payment transfers (ACH, checks, wires, or instant payments) at a financial institution.
Thorough knowledge of Regulation CC and Regulation E, and knowledge of NACHA, state, and federal rules and regulations governing checks, ACH, wires, and instant payments.
Strong verbal and written communication skills with peers, other departments and branches, and management.
Strong relationship-building, customer service, and teamwork skills.
Strong attention to detail and excellent organizational skills; ability to work independently and manage multiple priorities under tight deadlines.
Efficient organizational and time-management skills and ability to manage multiple priorities under tight deadlines.
Proficiency in MS Office, including Outlook, Excel, Word, and PowerPoint.
Ability to maintain confidential information.
Successful completion of a pre-employment background review, which includes criminal, employment, address, Social Security number, motor vehicle record, sex offender, and global sanctions checks.

Nice To Haves

Two-year college degree.
Payment-transfer experience in a credit union environment.

Responsibilities

Receive, process, and transmit files and payments, including domestic and international wire transfers, share drafts, ACH, and returns.
Respond directly to member inquiries promptly and professionally while meeting established service level agreements.
Identify suspicious or fraudulent account activity and notify the Fraud Team with accurate, detailed information for investigation.
Coordinate with other financial institutions and dealerships regarding payoffs to reduce errors and improve the member experience.
Reconcile department general ledger accounts and resolve outstanding balancing issues, working with Accounting as needed.
Analyze exception files and accounts, make pay/no-pay decisions, and transmit files within established deadlines.
Meet department quality, service, and production standards that promote member satisfaction, retention, and expansion.
Complete work accurately and comply with legal and regulatory requirements and credit union policies.
Make independent, sound decisions regarding member accounts, focusing on eliminating errors.
Assist with department operations, including balancing, research, and member service.
Identify and recommend process improvements, efficiencies, and automation opportunities.
Provide backup coverage for other departmental tasks and responsibilities as needed.
Collaborate with other credit union departments to identify and resolve outstanding issues.
Comply with Bank Secrecy Act requirements and other compliance obligations.
Follow safety and security guidelines to safeguard member and organizational assets.
Pursue ongoing education and learn and apply new skills and software applications.
Maintain regular attendance and punctuality.
Perform other duties as assigned.