Payment Operations Specialist

FastSpring

5d • Remote

About The Position

The Payment Operations Specialist supports the day-to-day health of FastSpring's payment ecosystem for its network of more than 2,500 sellers. The role focuses on chargeback management, KPI tracking, and resolving issues across multiple payment processors and regions. Working with senior team members, the specialist helps manage chargebacks, monitor payment performance, investigate anomalies, and support cross-functional efforts to reduce risk and improve the seller experience. This is an entry-to-early-career role with opportunities to grow in payments, risk, and fraud.

Requirements

• At least 1 year of experience in payments operations, chargebacks, customer support operations, finance operations, or a related role.
• Basic understanding of card payments and the chargeback/dispute lifecycle.
• Strong attention to detail and ability to follow documented processes.
• Strong organizational and communication skills.
• Interest in learning more about risk, fraud, and payment optimization.
• Comfortable working with data, dashboards, and spreadsheets.
• Comfortable working across multiple platforms and systems in a fast-paced, globally distributed environment.

Nice To Haves

• Exposure to chargeback processing, payment processors, or merchant-of-record environments.
• Familiarity with payment processor dashboards or dispute management tools.

Responsibilities

• Assist with the end-to-end chargeback process, including preparing and submitting representments.
• Monitor chargeback volumes, win rates, and related KPIs using existing reports and tools.
• Coordinate with sellers and internal teams to collect supporting documentation for dispute responses.
• Monitor payment processor dashboards and alerts to identify potential issues or disruptions.
• Support Tier I–II payment-related inquiries from sellers and internal teams.
• Investigate routine issues involving settlements, refunds, disputes, or processor behavior.
• Help document and maintain standard operating procedures (SOPs) for chargebacks and payment operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed