Payment Specialist – Bank Operations

Commerce Bank•Kansas City, MO

2d•$21 - $25•Onsite

About The Position

The Payment Specialist processes, manages, and verifies payment transactions for accuracy, timeliness, and compliance. The role supports Commerce Bank’s daily operations by handling payment processing, resolving payment-related issues, maintaining accurate records, and providing customer service. The position is scheduled Monday through Friday, 9:00 AM to 6:00 PM, at 922 Walnut St, Kansas City, Missouri 64106.

Requirements

High school diploma or an equivalent combination of education and experience.
At least 1 year of banking operations experience.
Basic knowledge of bank operations.
Ability to communicate effectively with correspondent banks and external partners as required.
Analytical and problem-solving skills to identify and recommend payment workflow improvements and minimize errors.
Ability to stay current with payment processing systems, technologies, and regulatory changes.
Organized, motivated self-starter with strong attention to detail and ability to manage multiple priorities.
Strong written, verbal, and interpersonal communication skills; inquisitive, agile, and collaborative.
Adaptability and resilience, with an optimistic outlook aligned with the company’s culture and Core Values.
Intermediate proficiency with Microsoft Word, Excel, and Outlook.

Nice To Haves

Associate degree preferred.

Responsibilities

Process department files prepared for payment processing.
Receive, organize, and process customer and interbank payments, including ACH, wire transfers, instant payments, and electronic funds.
Post payment transactions in banking systems and verify proper allocation of funds to ensure timely and compliant processing.
Perform daily processing procedures, including balancing, reconciling, and posting transactions.
Monitor payment queues and escalate exceptions or errors for timely resolution.
Ensure critical deadlines are met and files are delivered or received in a timely manner.
Research, analyze, and resolve payment discrepancies and exceptions.
Maintain compliance with bank policies, industry standards, and regulatory requirements.
Maintain accurate documentation and audit trails within payment systems.
Provide support and guidance to internal teams and customers regarding payment inquiries and issues.
Collaborate with internal teams, such as bank operations support and product teams, to streamline payment processes.
Perform other duties as assigned.