Payment Services Specialist I

STRIDE BANK NA • Enid, OK

11d

About The Position

The Payment Services Specialist I performs a variety of duties in the Payment Services department, including processing incoming and outgoing ACH and/or wire transactions. The role provides customer support to internal and external partners, and works with Bank personnel to research and address escalated customer inquiries accurately and promptly. It also requires a basic understanding of the federal regulations governing ACH or wire transactions, their required timeframes for end-of-day borrowing and balancing, and fraud and anti-money laundering regulations.

Requirements

• High school diploma or equivalent.
• One to two years of bank operations experience in ACH or wires, or two to three years of retail banking or financial institution customer service experience, or three to five years of similar work experience.
• Meticulous data-entry accuracy and attention to detail.
• Experience using office equipment and software programs such as Microsoft Office and financial services databases.
• Excellent written and oral interpersonal and communication skills.
• Ability to work with detailed information efficiently and accurately while meeting established deadlines.

Nice To Haves

• Experience with Jack Henry products.

Responsibilities

• Process high volumes of incoming and outgoing ACH or wire transactions.
• Correspond with Bank personnel to ensure escalated customer inquiries and issues are researched and addressed accurately and in a timely manner.
• Provide customer support to internal and external partners and assist with customer support issues.
• Maintain a basic understanding of federal regulations governing wire transfer or ACH transactions and required timeframes for end-of-day borrowing and balancing.
• Maintain a basic working knowledge of fraud and anti-money laundering regulations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED