Payment Services Specialist I

WeStreet Credit Union•Tulsa, OK

About The Position

The Payment Services Specialist I performs daily payment-services operations, including processing and reviewing transactions and exceptions, researching member and legal inquiries, preparing reports, and reconciling accounts. The role requires handling posted and rejected items accurately and promptly in accordance with applicable service rules and regulations. To meet Level 1 criteria, the employee must master one of five desks within six months of starting the job. The specialist must comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, the Office of Foreign Assets Control requirements, and Reg CC. The role also includes cross-training, covering absences, completing annual training, meeting personal SMART goals, and performing other duties as assigned.

Requirements

At least six months of experience in a financial institution operations department.
High school diploma or equivalent.
High level of professionalism.
Interpersonal and service-oriented skills and aptitude.
Ability to learn and apply new information or skills.
Ability to build professional relationships with coworkers and members.
High integrity and outstanding work ethic; ability to maintain confidentiality.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Excellent written and oral communication skills and ability to read and understand policies and procedures.
Strong attention to detail.
Strong computer skills, including the ability to work efficiently across multiple internal and external systems and Microsoft Office Suite.
Proactive approach and desire to identify opportunities rather than react to problems.
Ability to work in a fast-paced, fluid environment while maintaining a service-oriented mindset and strong organizational skills.
Ability to read and interpret accounting data, policies and procedures, regulations, and training documents.
Strong initiative and self-motivation.

Nice To Haves

Experience with automated financial systems, preferably Fiserv DNA.
Experience mitigating risk with check deposits.

Responsibilities

Embody the Credit Union’s core values of Trust, Integrity, Teamwork, and Making a Difference, and ensure new employees understand and embrace these values.
Perform assigned daily payment-services tasks, which may include mobile and ATM deposit review, deposit fraud prevention, fraud review for P2P, Bill Pay, and external transfers, outgoing and incoming wires, sharedraft exception processing, garnishments, tax levies, child support levies, returned mail, research, check adjustments, incoming returned-check processing, ACH processing for consumer and business accounts, and shared-branching adjustments.
Process posted and rejected items accurately and in a timely manner, in accordance with applicable service rules and regulations.
Master one of the five desks within six months of starting the job to meet Level 1 criteria.
Prepare and verify assigned daily reporting for payment-services department functions.
Perform general research inquiries for members and in-depth research for subpoenas and other highly confidential legal matters.
Investigate and balance unreconciled items, reconcile general-ledger activity, research discrepancies, make recommendations, and prepare correcting journal vouchers for the general ledger.
Communicate and escalate issues to management as appropriate.
Cross-train for other department duties and cover absences when needed.
Comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, the Office of Foreign Assets Control requirements, and Reg CC.
Perform other duties as assigned.
Meet personal SMART goals.
Complete required annual training.