Specialist, Payment Services

The J.M. Smucker Co. • Orrville, OH

4d • Hybrid

About The Position

The Specialist, Payment Services supports key payment operations, including corporate credit card administration, employee expense reimbursements, and accounts payable activities. The role ensures transactions are processed accurately and on time while providing support to employees and maintaining compliance with company policies.

The position is based in Orrville, Ohio, with a hybrid work arrangement and an expectation of 35% in-office work. It also supports daily supply chain financing activities and annual 1099 tax reporting.

Requirements

• High school diploma or GED.
• At least 1 year of Accounts Payable or related payment services experience.
• Excellent computer skills, including working knowledge of MS Excel and Oracle ERP solution.
• Excellent written and verbal communication, organization, and interpersonal skills.
• Dedication to delivering exceptional customer service.
• Ability to perform well and with a high degree of accuracy under deadlines.
• Ability to prioritize and manage workload and changing deadlines.
• Ability to work in a team-oriented environment.
• Desire to develop an overall understanding of the purchase-to-pay process and its transactional details.

Nice To Haves

• Associate or bachelor's degree.
• Experience in credit card operations, expense report processing, or a related field.

Responsibilities

• Support corporate credit card administration, including account closures, unassigned transactions, credit holds, and issue resolution.
• Respond to employee credit card and expense reimbursement inquiries through shared email and voicemail channels in a timely and professional manner.
• Audit and approve employee expense reports and review employee payments for accurate supporting documentation and compliance with company policies.
• Prepare and verify centrally billed credit card expenses and reconcile card issuer statements with expense management system transactions.
• Monitor employee balances owed to the company, coordinate repayment and escalation, and process employee checks and related accounting reclassifications.
• Monitor and resolve expense transaction integration errors to support accurate, timely processing in the accounts payable system.
• Support daily supply chain financing activities, including submitting eligible invoices to the banking partner and verifying payment amounts and balances.
• Support annual 1099 tax reporting, including preparation, submission, and coordination of required corrections.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED