Payment Services Specialist
About The Position
The Payment Services Specialist supports, processes, and maintains payment products and services while providing service to internal and external customers. The role ensures accurate and timely processing of electronic payments, ACH transactions, remote deposits, merchant services, chargebacks, and other payment-related functions. The specialist serves as a subject matter expert for payment products, supports compliance and risk mitigation efforts, and identifies opportunities to improve operational efficiency and customer experience. The position processes and monitors payments, investigates exceptions and member inquiries, maintains records, and verifies transactions for accuracy and compliance. It also supports members through education, onboarding, implementation, and maintenance of payment products. The specialist collaborates with accounting and member-facing teams, contributes to process improvements and departmental initiatives, and assists with payment platform administration, system testing, vendor coordination, and product documentation.
Requirements
- One to three years of similar or related experience.
- A two-year college degree, completion of a specialized certification or licensing, specialized vendor training courses, or job-specific skills acquired through an apprenticeship program.
- Ability to sit for extended periods while working on a computer.
- Ability to communicate effectively in person, by phone, and through written correspondence.
- Ability to occasionally lift or move items up to 20 pounds.
Nice To Haves
- Accredited ACH Professional (AAP) or Accredited Payments Risk Professional (APRP) certification, or ability to obtain one within one year.
- Knowledge of fraud prevention and risk management practices.
- Experience with payment service implementation and member onboarding.
Responsibilities
- Process and monitor ACH transactions, remote deposits, and other electronic payment services.
- Ensure payment transactions are completed accurately and within established deadlines.
- Research and resolve payment exceptions, discrepancies, rejects, returns, and member inquiries.
- Maintain records and documentation related to payment services activities.
- Review and verify transactions for completeness, accuracy, and compliance with policies and procedures.
- Serve as a primary point of contact for members regarding payment products and services.
- Educate members on payment solutions, system functionality, and service enhancements.
- Assist with onboarding, implementation, and maintenance of payment service products.
- Respond to inquiries professionally and resolve issues in a timely manner.
- Partner with accounting and member-facing teams to support payment services.
- Identify process improvement opportunities and recommend solutions to increase efficiency and reduce risk.
- Participate in departmental projects and strategic initiatives.
- Support setup, maintenance, and administration of payment service platforms and user access.
- Perform system testing and validation for new products, updates, and enhancements.
- Collaborate with technology vendors and internal departments to resolve system-related issues.
- Develop and maintain product documentation, procedures, and training materials.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
