Patrol Supervisor

KILLINGTON PICO SKI RESORT • Killington, VT

9d • $60,000 - $70,000 • Onsite

About The Position

The Patrol Supervisor supports day-to-day Ski & Bike Patrol operations, including on-hill risk management, trail evaluation, rescue and first aid response, trail maintenance, and the scheduling, supervision, and coordination of patrol assignments. The Supervisor provides frontline leadership to patrol staff and helps maintain safe, consistent winter and summer operations. The role also performs regular rescue-worker duties as needed and works closely with the Patrol Manager and other resort departments to coordinate priorities, support staff development, and provide a safe, positive guest experience.

Requirements

• High school diploma or equivalent.
• Four years of ski patrol/rescue experience, or a combination of education and experience providing comparable knowledge and skills.
• At least two years of leadership experience.
• Outdoor Emergency Care certificate.
• Broad technical first-aid and rescue skills relevant to skiing and biking.
• Good understanding of ski, bike, and general ski resort operations.
• Familiarity with basic risk-management principles and issues.
• Excellent skiing skills.
• Experience using hand and power tools commonly used for trail maintenance.
• Ability to proficiently operate off-road equipment such as ATVs, UTVs, and trucks on work roads and bike trails.
• Ability to proficiently operate snowmobiles in all-weather applications.
• Ability to hike with equipment for sustained periods on steep terrain and perform rescue operations in winter and summer.
• Ability to lift at least 75 pounds; lift and carry people and objects weighing up to 150 pounds; and occasionally push or pull toboggans with injured skiers or snowboarders weighing up to 300 pounds.
• Good reading, writing, and speaking skills.
• Good planning, administrative, and supervisory skills.
• Ability to work cooperatively and effectively with company personnel, outside organizations, and their representatives.

Nice To Haves

• College degree.
• EMT certification.
• Advanced first aid and CPR training.

Responsibilities

• Help plan, implement, monitor, and evaluate assigned services and day-to-day patrol operations.
• Directly supervise up to 35 staff daily in winter and 10 during the winter, as stated in the posting.
• Coordinate activities with staff, assign and check work, and resolve operational problems.
• Perform general supervisory functions, assist with interviewing, and provide input on hiring.
• Train employees, evaluate performance, address performance and conduct concerns, and advise the Patrol Manager of significant or ongoing issues.
• Assist with staffing meetings and coordinate daily work assignments; attend department, division, company, and training meetings, including quarterly CORE meetings.
• Coordinate daily rescue, first aid, and trail maintenance work.
• Perform patrol and rescue duties as needed, including trail maintenance, first aid and rescue; assisting skiers, bikers, and guests; enforcing safety regulations; identifying and addressing trail hazards; reporting conditions; and completing end-of-day closing procedures.
• Ensure rescue personnel follow established response and documentation procedures.
• Monitor risk-management issues and communicate safety concerns and emerging hazards to the Patrol Manager.
• Keep current with field developments and techniques, and work with outside vendors and manufacturers’ representatives as needed.
• Prepare weekly work schedules, close out daily timekeeping reports, conduct weekly safety meetings, and order and maintain first-aid and other supply inventories.
• Review, complete, maintain, and submit injury, incident, hill-log, workers’ compensation, HBV training, and staff-training records and reports.
• Maintain equipment records and inventory control, and prepare operational and administrative reports as required.
• Communicate and coordinate with the Patrol Manager and other company personnel and departments to plan, evaluate, exchange information, and resolve problems.
• Provide timely information to Marketing, Snowmaking, Grooming, and Lift Operations to support planning and daily operations.
• Attend daily winter snow-plan meetings to improve guest and operational experiences.
• Assist the Patrol Manager and department leadership with developing and improving operating policies and procedures, and provide input to the capital program and related planning.
• Provide superior service to internal and external customers, follow Resort Etiquette Guidelines, and respond to guests courteously and efficiently.
• Perform other tasks as assigned.

Benefits

• Optional company-subsidized medical, dental, and vision coverage.
• Flexible spending and health savings accounts.
• Employer-paid short- and long-term disability offerings.
• 401(k) retirement plan with company match up to 5%.
• Paid parental leave.
• Paid time off, holiday pay, and sick pay.
• Free season pass for employee and dependents.
• Privileges at several other resorts.
• Discount programs for food and beverage, retail and rental, and friends and family tickets.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED