Patrol Supervisor

KILLINGTON PICO SKI RESORT • Killington, VT

10d • $60,000 - $70,000 • Onsite

About The Position

The Patrol Supervisor supports the day-to-day operations of the Ski & Bike Patrol Department, including on-hill risk management, trail evaluation, rescue and first aid response, trail maintenance, and the scheduling, supervision, and coordination of patrol assignments. The Supervisor provides frontline leadership to patrol staff and helps maintain safe, consistent operations across winter and summer activities. The role also performs regular rescue-worker duties as needed and works closely with the Patrol Manager and other resort departments to coordinate priorities, support staff development, and deliver a safe, positive guest experience.

This is a full-time, year-round, benefited position located in Killington, Vermont. The salary range is $60,000–$70,000 per year, adjusted based on experience.

Requirements

• High school diploma or equivalent.
• Four years of ski patrol/rescue experience, or a combination of education and experience providing comparable knowledge and skills.
• At least two years of leadership experience.
• Outdoor Emergency Care certificate.
• Broad technical first aid and rescue skills relevant to skiing and biking.
• Good understanding of ski, bike, and general ski resort operations.
• Familiarity with basic risk management principles and issues.
• Excellent skiing skills.
• Experience using hand and power tools commonly used for trail maintenance.
• Ability to proficiently operate ATVs, UTVs, and trucks on work roads and bike trails.
• Ability to proficiently operate snowmobiles in all-weather applications.
• Ability to hike with equipment for sustained periods on steep terrain.
• Ability to perform rescue operations in winter and summer.
• Ability to lift at least 75 pounds; lift and carry people and objects weighing up to 150 pounds; and occasionally push or pull toboggans with injured skiers or snowboarders weighing up to 300 pounds.
• Good reading, writing, and speaking skills.
• Good planning, administrative, and supervisory skills.
• Ability to work cooperatively and effectively with company personnel and outside organizations or their representatives.

Nice To Haves

• College degree.
• EMT certification.
• Advanced first aid and CPR training.

Responsibilities

• Help plan, implement, monitor, and evaluate assigned services and day-to-day patrol operations.
• Provide direct supervision of up to 35 staff daily in winter and 10 during the winter, as stated in the posting.
• Confer with staff to plan and coordinate activities, assign and check work, and resolve operational problems.
• Perform general supervisory functions; assist with interviewing and provide input on hiring.
• Train employees, evaluate performance, address performance and conduct concerns, and advise the Patrol Manager of significant or ongoing issues.
• Assist with planning staffing meetings and coordinating daily work assignments.
• Attend department staff meetings and training sessions, and participate in department, division, company, and quarterly CORE meetings.
• Assist with coordination of daily rescue, first aid, and trail maintenance work.
• Perform patrol and rescue duties as needed, including trail maintenance, first aid, rescue, assisting skiers and bikers, enforcing safety regulations, identifying and removing or marking trail hazards, reporting weather, snow, and ski traffic conditions, assisting guests, and completing end-of-day closing procedures.
• Ensure rescue personnel follow established operational response and documentation procedures.
• Maintain awareness of risk management principles and issues, and communicate safety concerns and emerging hazards to the Patrol Manager.
• Keep current with field developments and techniques, and work with outside vendors and manufacturers’ representatives as needed.
• Prepare weekly work schedules, close out daily timekeeping reports, conduct weekly safety meetings, and order and maintain inventories of first aid and other supplies.
• Review, complete, maintain, and submit records and reports related to injuries and incidents, hill logs, workers’ compensation injuries, HBV training, and staff training.
• Maintain records and inventory control for departmental equipment, and prepare operational and administrative reports as required.
• Communicate with the Patrol Manager and relevant company personnel and departments to plan, coordinate, and evaluate services, activities, and systems; exchange information; and resolve problems.
• Provide timely, detailed information to Marketing, Snowmaking, Grooming, and Lift Operations to support planning and daily operations.
• Attend and participate in daily winter snow plan meetings.
• Assist the Patrol Manager and department leadership in developing and improving operating policies and procedures.
• Provide input into the department’s capital program and assist with planning as needed.
• Provide superior service to internal and external customers, follow Resort Etiquette Guidelines, and respond to guests courteously and efficiently.
• Perform other tasks as assigned.

Benefits

• Optional company-subsidized medical, dental, and vision coverage.
• Flexible spending and health savings accounts.
• Employer-paid short- and long-term disability offerings.
• 401(k) retirement plan with company match up to 5%.
• Paid parental leave.
• Paid time off, holiday pay, and sick pay.
• Free season pass for employee and dependents.
• Privileges at several other resorts.
• Discount programs, including food and beverage, retail/rental, and friends and family tickets.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED