Patrol Supervisor

Killington Pico Ski Resort • Killington, VT

8d • Onsite

About The Position

The Patrol Supervisor supports the day-to-day operations of the Ski & Bike Patrol Department, including on-hill risk management, trail evaluation, rescue and first aid response, trail maintenance, and scheduling, supervising, and coordinating patrol assignments. The Supervisor provides frontline leadership to patrol staff and helps maintain safe, consistent operations across winter and summer activities. They perform regular rescue-worker duties as needed and work closely with the Patrol Manager and other resort departments to coordinate daily priorities, support staff development, and deliver a safe and positive guest experience.

The position is full-time, year-round, and benefited. Compensation is salary, adjusted based on experience. Benefits include optional company-subsidized medical, dental, and vision coverage; flexible spending and health savings accounts; employer-paid short- and long-term disability; a 401(k) with company matching up to 5%; paid parental leave; paid time off, holiday, and sick pay; a free season pass for the employee and dependents; privileges at other resorts; and discounts on food and beverage, retail and rental, and friends-and-family tickets.

Requirements

• High school diploma or equivalent.
• Four years of ski patrol/rescue experience, or a combination of education and experience providing comparable knowledge and skills.
• At least two years of leadership experience.
• Outdoor Emergency Care certificate.
• Broad technical first aid and rescue skills relevant to skiing and biking.
• Good understanding of ski, bike, and general ski resort operations.
• Familiarity with basic risk-management principles and issues.
• Excellent skiing skills.
• Experience using hand and power tools commonly used for trail maintenance.
• Ability to proficiently operate ATVs, UTVs, and trucks on work roads and bike trails.
• Ability to proficiently operate snowmobiles in all-weather applications.
• Ability to hike with equipment for sustained periods on steep terrain and perform rescue operations in both winter and summer.
• Ability to lift at least 75 pounds; lift and carry people and objects weighing up to 150 pounds; and occasionally push or pull toboggans with injured skiers or snowboarders weighing up to 300 pounds.
• Good reading, writing, and speaking skills; good planning, administrative, and supervisory skills.
• Ability to work cooperatively and effectively with a wide variety of company personnel and outside organizations or their representatives.

Nice To Haves

• College degree.
• EMT certification.
• Advanced first aid and CPR training.

Responsibilities

• Help plan, implement, monitor, and evaluate assigned services and day-to-day patrol operations.
• Directly supervise patrol staff, confer with staff to coordinate activities, assign and check work, and resolve operational problems.
• Assist with interviewing and provide input on hiring; train employees, evaluate performance, address performance and conduct concerns, and advise the Patrol Manager of significant or ongoing issues.
• Assist with planning staffing meetings and coordinating daily work assignments; attend department, division, company, training, and quarterly CORE meetings.
• Coordinate daily rescue, first aid, and trail-maintenance work.
• Perform patrol and rescue duties as needed, including trail maintenance, first aid, rescue, assisting skiers and bikers, enforcing safety regulations, identifying and removing or marking hazards, reporting conditions, assisting guests, and completing end-of-day closing procedures.
• Ensure rescue personnel follow established operational-response and documentation procedures.
• Monitor risk-management issues and communicate safety concerns and emerging hazards to the Patrol Manager.
• Keep current with developments and techniques in the field and work with outside vendors and manufacturers’ representatives as needed.
• Prepare weekly work schedules, close out daily timekeeping reports, conduct weekly safety meetings, and order and maintain first aid and other supplies.
• Review, complete, maintain, and submit records and reports related to injuries and incidents, hill logs, workers’ compensation injuries, HBV training, and staff training.
• Maintain department equipment records and inventory control; prepare operational and administrative reports as required.
• Communicate with the Patrol Manager and relevant company personnel and departments to plan, coordinate, and evaluate services, activities, and systems; exchange information and resolve problems.
• Provide timely, detailed information to Marketing, Snowmaking, Grooming, and Lift Operations to support planning and daily operations.
• Attend and participate in daily winter snow plan meetings.
• Assist the Patrol Manager and department leadership in developing and improving operating policies and procedures and provide input into the department’s capital program.
• Provide superior service to internal and external customers, follow Resort Etiquette Guidelines, and respond to guests courteously and efficiently.
• Perform other tasks as assigned.

Benefits

• Optional company-subsidized medical, dental, and vision coverage.
• Flexible spending and health savings accounts.
• Employer-paid short- and long-term disability offerings.
• 401(k) retirement plan with company match up to 5%.
• Paid parental leave.
• Paid time off, holiday pay, and sick pay.
• Free season pass for employee and dependents.
• Privileges at several other resorts.
• Discount programs for food and beverage, retail and rental, and friends-and-family tickets.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED