Patient Visit Specialist

Presbyterian Healthcare Services • New York, NY

4d • $17 - $28 • Onsite

About The Position

Presbyterian is seeking a dedicated Patient Visit Specialist to support visit closure activities, coordinate patient care, and deliver an exceptional patient experience. The role guides patients through the next steps ordered by their clinician and requires advanced scheduling expertise to optimize departmental schedules for accuracy and efficiency. The specialist coordinates specialty and radiologic procedures, recognizes payor requirements, and obtains prior authorizations, certifications, and referrals as needed. The position is based at Presbyterian Hospital in Albuquerque, New Mexico, and is a full-time, non-exempt day-shift opportunity.

Requirements

• High school diploma or equivalent.
• Medical terminology training, or completion of training within six months of hire.
• Pass the EPIC competency for Registration upon completion of the Epic Clerical Training class.
• Strong organizational and multitasking skills.
• Strong communication and organizational skills.
• Ability to multitask, manage appointments, and maintain accurate healthcare records.
• Ability to use an Electronic Medical Record (EMR) for scheduling, documentation, and communication.
• Strong customer service skills, professionalism, and empathy.
• Ability to handle confidential information in accordance with HIPAA.
• Significant customer service skills.

Nice To Haves

• Experience in a medical office, hospital, or clinic working with patients and providers.
• Proficiency in prior authorization, certification, and referral processes.

Responsibilities

• Review and follow orders entered into the EHR by the clinician.
• Schedule return visits, laboratory, radiology, STAT and ASAP appointments, and advanced imaging.
• Obtain prior authorization or referrals according to payor protocols.
• Validate patient MyChart access.
• Print the After Visit Summary (AVS) as applicable and double-check it for HIPAA privacy.
• Collect backend patient balances, such as high-deductible balances.
• Communicate effectively with the ordering clinician when restrictions, such as access limitations, restrict or prohibit scheduling as ordered.
• Make appointment reminder calls and reschedule appointments.
• Instruct patients on the Release of Information process and ensure a fully completed ROI form is submitted to Health Information Management for incoming or outgoing records.
• Support Patient Relations.
• Keep the checkout area, waiting area, and walkways clear of unnecessary items and clean and neat.
• Perform other duties as required.
• Attend staff meetings according to department expectations.
• Pass the annual competency exam for all areas of responsibility.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• Group term life insurance
• Other optional voluntary benefits
• Employee Wellness rewards program, with opportunities to earn gift cards through wellness activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED