Patient Transport Dispatch Operator

ServiceSource, Inc. • Colorado Springs, CO

5d

About The Position

The Customer Service Representative – Dispatch Operator coordinates patient transport services within a medical center in a fast-paced, high-volume environment. The role answers hospital switchboard and dispatch calls, processes patient transport requests, and dispatches transport staff. It supports efficient patient flow and quality care through timely, accurate, and courteous communication with clinical staff, transporters, and other hospital departments. Transport staff are usually dispatched within one minute of a request.

This is a contract position, subject to renewal based on performance and operational needs. The role requires flexible availability, including weekends and holidays. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or GED equivalent.
• Proficiency in English.
• Experience working with a PC in a Windows-based environment.
• Successfully pass a federal background check with the FBI Department of Homeland Security.
• Obtain American Heart Association (AHA) Heartsaver/CPR certification upon hire.
• Flexible availability, including weekends and holidays, to meet hospital operational needs.
• Excellent verbal communication and active listening skills.
• Strong interpersonal and customer service abilities, with a professional and courteous demeanor.
• Ability to work effectively as part of a team.
• Ability to meet and maintain performance standards and contract-defined key performance indicators (KPIs).
• Proficiency in general typing and data entry.
• Strong multitasking and organizational skills, including the ability to manage high call volumes.
• Ability to remain calm, composed, and professional in high-pressure or fast-paced situations.
• Comfort navigating and using PC-based systems and applications in a Windows environment.

Nice To Haves

• Bilingual abilities.
• Familiarity with dispatch or scheduling software.

Responsibilities

• Answer and manage high volumes of calls through the hospital switchboard and dispatch lines.
• Receive, document, and prioritize patient transport requests using dispatch software and established protocols.
• Coordinate and dispatch transport staff to facilitate timely patient movement throughout the facility.
• Communicate with clinical teams, transporters, and other departments to relay instructions and resolve issues.
• Monitor active transport requests and follow up to ensure completion.
• Maintain accurate transport activity records and call logs in accordance with hospital policies.
• Provide courteous customer service to hospital staff, patients, and visitors by phone and in person.
• Assist with data entry, reporting, and performance metrics related to transport operations.
• Support sanitization and tracking of transport equipment when needed.
• Provide backup for other dispatch or administrative roles during peak periods or staff absences.
• Follow hospital confidentiality, safety, and professional conduct policies.
• Perform other responsibilities as assigned.

Benefits

• Medical, dental, and vision plans for employees and their families.
• Company-paid disability, life, and accidental death and dismemberment insurance.
• 403(b) retirement plan with dollar-for-dollar company matching up to 3% of the employee’s contribution.
• Flexible Spending Accounts and Health Savings Accounts.
• Employee Assistance Program.
• Wellness Program.
• Tuition Assistance.
• Paid time off that increases with tenure.

What This Job Offers

• Education Level: High school or GED