CSOC Dispatch Operator

Constellis•San Diego, CA

About The Position

The CSOC Dispatch Operator monitors security alarm systems from buildings across the San Diego area and coordinates appropriate responses. The operator sends and receives audible and distinguishing voice communications through radio and telephone systems, identifies potential threats and required assistance, and determines when and where to dispatch officers. The role includes monitoring Force Protection Services and radio traffic, coordinating responses to emergency and non-emergency situations, logging calls and maintaining detailed records, operating multi-channel radio and telephone dispatch equipment, accessing public-safety databases, monitoring CCTV cameras and alarms, and supporting dispatch quality reviews and trainee training. The position also involves administrative computer work, testing alarms and communication systems, and dispatching for other locations when needed. This is sedentary work involving extended periods of sitting while using a computer terminal or phone, with occasional exertion of up to 10 pounds. The position may require local travel or participation in shift work. Compensation is $23.50 per hour. Constellis offers a comprehensive total rewards package and a flexible benefits package.

Requirements

Meet one of the following experience requirements: prior military service with honorable discharge at a rank of E4 or above; or one year of licensed Unarmed Security Officer experience (Less than Lethal acceptable) with demonstrated advanced training in security skill sets and proficiencies and a security vendor service record free of adverse actions.
Hold an active BSIS card.
Have existing dispatch experience or experience using a multi-system phone system, and knowledge of 24-hour emergency communication center operations, public safety functions and concerns, the public safety communications environment, related demands and requirements, and related laws, regulations, and systems.
Have a high school diploma or equivalent from a U.S.-accredited school; foreign education must be evaluated to meet U.S. education requirements.
Have CPR certification.
Be a U.S. Citizen with a social security card.
Have efficient knowledge and use of MS Office on a Windows OS and the ability to type approximately 30 WPM without error.
Meet all medical and physical standards and satisfactorily complete background checks, psychological screening, and drug screening.
Be able to work under stress and respond to emergency communications.
Have excellent communication and phone skills.
Be able to handle filing and other administrative duties.
Have close visual and audio acuity for tasks such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, checking work accuracy and neatness, and making general observations of facilities or structures.
Meet all physical and psychological standards required by the contract.

Nice To Haves

Successful completion of critical testing may be required prior to hire; testing is provided by the company.

Responsibilities

Monitor Force Protection Services and radio traffic and coordinate responses to emergency and non-emergency situations.
Communicate audio messages via radio and telephone.
Coordinate law enforcement and public safety personnel activities.
Transfer public safety information, answer questions, and update client records.
Respond quickly, calmly, and accurately in emergency and stressful situations.
Log calls in a database, including required details, and maintain detailed records of alarm use and communications.
Operate multi-channel radio and telephone dispatch equipment.
Access Federal, State, and local databases while following applicable compliance regulations and procedures.
Assist with quality review of events created by fellow dispatchers.
Monitor alarms and maintain records based on unique accounts.
Perform administrative tasks on a desktop computer and notify management of technological issues.
Monitor in-house closed-circuit television (CCTV) cameras.
Perform dispatching duties for other locations in the event of a failure.
Assist in training dispatcher trainees.
Routinely test alarms, communication systems, and other devices.