Dispatch Operator - Second Shift

HonorHealth•Phoenix, AZ

About The Position

This entry-level healthcare position supports hospital operations as a PBX operator and security dispatcher. The Dispatch Operator answers calls, dispatches resources to emergencies, and serves as a front-line customer service agent. The role uses software and surveillance equipment and is part of the hospital’s first-responder network. On-call work may be required as needed.

Requirements

High school diploma or GED required.
Entry-level position; on-the-job training provided.

Nice To Haves

Associate’s degree preferred.
Call-answering and radio-dispatching experience preferred.
Hospital operator and/or security-dispatching experience preferred.

Responsibilities

Keep customer service as the first priority in all interactions.
Answer and respond to internal, external, and security-dispatch call traffic.
Use multiple software platforms to problem-solve and address callers’ needs.
Provide callers with numbers, resources, and information.
Document calls and supported service lines.
Alert and activate resources for emergency codes and security issues, including staff and patient needs.
Cover the Customer Navigation Center’s phones after hours, nights, weekends, and holidays.
Activate mass-notification calls, page on-call resources, and locate other needed assets.
Monitor surveillance cameras, child-abduction alerts, radio traffic, facility-monitoring software, and panic alarms.
Maintain documentation for security tasks, deploy personnel to calls, and track their movement.
Cover or take calls after hours for other service lines or call centers, including the Hope Line, Cancer Center, and Interpreters.
Assist with training and precepting new staff.
Help maintain department resources, service books, downtime resources, and flip charts.