CSOC Dispatch Operator

Constellis•San Diego, CA

About The Position

Monitor security alarm systems from buildings across the San Diego area and coordinate appropriate responses. The operator sends and receives audible and distinguishing voice communications via radio and telephone, identifies potential threats and assistance needs, and determines when and where to dispatch officers. The role also involves monitoring alarms and CCTV, maintaining accurate call and alarm records, operating communications equipment, and supporting dispatch operations and training.

Requirements

Meet one of the following experience requirements: prior military service with honorable discharge at rank E4 or above; or one year of licensed Unarmed Security Officer experience (Less than Lethal acceptable), with demonstrated advanced training in security skill sets and proficiencies and a security vendor service record free of adverse actions.
Have an active BSIS card.
Have existing dispatch experience or experience using a multi-system phone system.
Know how a 24-hour emergency communication center operates; be familiar with public safety functions and concerns and the public safety communications environment, demands, requirements, related laws, regulations, and systems.
Have a high school diploma or equivalent from a U.S.-accredited school. Foreign education must be evaluated to meet U.S. education requirements.
Have CPR certification.
Be a U.S. citizen with a social security card.
Use MS Office efficiently on a Windows operating system and type approximately 30 words per minute without error.
Meet all medical and physical standards and satisfactorily complete background checks, psychological screening, and drug screening.
Be able to work under stress and respond to emergency communications.
Have excellent communication and phone skills.
Be able to handle filing and other administrative duties.
Have close visual and audio acuity for tasks such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, assessing work accuracy and thoroughness, and making general observations of facilities or structures.
Meet all physical and psychological standards required by the contract.
Local travel or participation in shift work may be requested.

Responsibilities

Monitor Force Protection Services and radio traffic and coordinate responses to emergency and non-emergency situations.
Communicate audio messages via radio and telephone.
Coordinate activities of law enforcement and public safety personnel.
Transfer public safety information, answer questions, and update client records.
Respond quickly, calmly, and accurately during emergencies and stressful situations.
Log calls in a database, including required call details, and maintain additional detailed logs related to alarm use, officer safety, and coworker communications.
Operate multi-channel radio and telephone dispatch equipment.
Access Federal, State, and local databases and comply with applicable regulations and procedures.
Assist with quality reviews of events created by fellow dispatchers.
Monitor received alarms and maintain records based on unique accounts.
Perform administrative tasks on a desktop computer and notify management of technological issues.
Monitor in-house closed-circuit television (CCTV) cameras.
Perform dispatching duties for other locations in the event of a failure.
Assist in training dispatcher trainees.
Routinely test alarms, communication systems, and other devices.