Patient Transport Dispatch Operator

ServiceSource • Colorado Springs, CO

3d • Onsite

About The Position

The Customer Service Representative – Dispatch Operator coordinates patient transport services within a medical center. In a fast-paced, high-volume environment, the role answers calls through the hospital switchboard, processes patient transport requests, and dispatches transport staff. The representative communicates with clinical staff, transporters, and other hospital departments to support timely patient flow and quality care. This is a contract position subject to renewal based on performance and operational needs.

The position also maintains transport activity records and call logs, provides customer service to hospital staff, patients, and visitors, assists with data entry and reporting, and may support equipment sanitization and tracking. The employee may serve as backup for other dispatch or administrative roles. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• High school diploma or GED equivalent.
• Proficiency in English.
• Experience working with a PC in a Windows-based environment.
• Successfully pass a federal background check with the FBI Department of Homeland Security.
• Obtain American Heart Association Heartsaver/CPR certification upon hire.
• Flexible availability, including weekends and holidays, to meet hospital operational needs.
• Excellent verbal communication and active listening skills.
• Strong interpersonal and customer service abilities, with a professional and courteous demeanor.
• Ability to work effectively as part of a team.
• Ability to meet and maintain contract-defined performance standards and key performance indicators.
• Proficiency in general typing and data entry.
• Strong multitasking and organizational skills, including the ability to manage high call volumes.
• Ability to remain calm, composed, and professional in high-pressure or fast-paced situations.
• Ability to stand regularly, reach with hands and arms, and talk or hear; occasional walking and sitting; and occasional lifting or moving of products and supplies weighing up to 10 pounds.
• Close vision, distance vision, depth perception, and ability to adjust focus.

Nice To Haves

• Bilingual abilities.
• Familiarity with dispatch or scheduling software.

Responsibilities

• Answer and manage high volumes of incoming calls through the hospital switchboard and dispatch lines.
• Receive, document, and prioritize patient transport requests using dispatch software and established protocols.
• Coordinate and dispatch transport staff, usually within one minute of a request, to support timely movement of patients throughout the facility.
• Communicate instructions and resolve issues with clinical teams, transporters, and other departments.
• Monitor active transport requests and follow up to ensure completion.
• Maintain accurate transport activity records and call logs in accordance with hospital policies.
• Provide courteous customer service to hospital staff, patients, and visitors by phone and in person.
• Assist with data entry, reporting, and performance metrics related to transport operations.
• Support sanitization and tracking of transport equipment when needed.
• Provide backup for other dispatch or administrative roles during peak times or staff absences.
• Follow hospital policies regarding confidentiality, safety, and professional conduct.
• Perform other responsibilities as assigned.

Benefits

• Medical, dental, and vision coverage for employees and their families.
• Company-paid disability, life, and accidental death and dismemberment insurance.
• 403(b) retirement plan with dollar-for-dollar company matching up to 3% of the employee’s contribution.
• Flexible Spending and Health Savings accounts for eligible healthcare and dependent care expenses.
• Employee Assistance Program.
• Wellness Program.
• Tuition Assistance.
• Paid time off that increases based on tenure.

What This Job Offers

• Education Level: High school or GED