Patient Transport Dispatch Operator

ServiceSource • Colorado Springs, CO

4d • Onsite

About The Position

The Customer Service Representative – Dispatch coordinates patient transport services within a medical center. In a fast-paced, high-volume environment, the role answers incoming hospital switchboard and dispatch calls, processes patient transport requests, and dispatches transport staff. The representative communicates with clinical staff, transporters, and other hospital departments to support timely patient movement and efficient patient flow. The position is a contract role subject to renewal based on performance and operational needs.

The role also maintains transport activity records and call logs, provides customer service to hospital staff, patients, and visitors, and assists with data entry, reporting, and performance metrics. It may involve supporting the sanitization and tracking of transport equipment and providing backup for other dispatch or administrative roles. The position requires flexible availability, including weekends and holidays, and adherence to hospital policies on confidentiality, safety, and professional conduct. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or GED equivalent.
• Proficiency in English.
• Experience working with a PC in a Windows-based environment.
• Successfully pass a federal background check with the FBI Department of Homeland Security.
• Obtain Heartsaver/CPR certification from the American Heart Association upon hire.
• Flexible availability, including weekends and holidays, to meet hospital operational needs.
• Excellent verbal communication and active listening skills.
• Strong interpersonal and customer service abilities, with a professional and courteous demeanor.
• Ability to work effectively as part of a team.
• Ability to meet and maintain contract-defined performance standards and key performance indicators.
• Proficiency in general typing and data entry.
• Strong multitasking and organizational skills, including the ability to manage high call volumes.
• Ability to remain calm, composed, and professional in high-pressure or fast-paced situations.
• Ability to stand regularly, reach with hands and arms, and talk or hear; walk and sit occasionally; and occasionally lift or move products and supplies up to 10 pounds.
• Vision abilities including close vision, distance vision, depth perception, and ability to adjust focus.

Nice To Haves

• Bilingual abilities.
• Familiarity with dispatch or scheduling software.

Responsibilities

• Answer and manage high volumes of incoming calls through the hospital switchboard and dispatch lines.
• Receive, document, and prioritize patient transport requests using dispatch software and established protocols.
• Coordinate and dispatch transport staff, usually within one minute of a request, to support timely patient movement throughout the facility.
• Communicate instructions and resolve issues with clinical teams, transporters, and other departments.
• Monitor active transport requests and follow up as needed to ensure completion.
• Maintain accurate transport activity records and call logs in accordance with hospital policies.
• Provide courteous customer service to hospital staff, patients, and visitors by phone and in person.
• Assist with data entry, reporting, and performance metrics related to transport operations.
• Support sanitization and tracking of transport equipment when needed.
• Back up other dispatch or administrative roles during peak times or staff absences.
• Follow hospital policies regarding confidentiality, safety, and professional conduct.
• Perform other responsibilities as assigned.

Benefits

• Medical, dental, and vision plans for employees and their families.
• Company-paid disability, life, and accidental death and dismemberment insurance.
• 403(b) retirement plan with dollar-for-dollar company matching up to 3% of the employee's contribution, subject to the plan's matching terms.
• Flexible Spending and Health Savings accounts.
• Employee Assistance Program.
• Wellness Program.
• Tuition Assistance.
• Paid time off that increases based on tenure.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED